ค้นหาโรงแรมในสก็อตส์เดล

There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.

This Hôtel definitely exceeded my expectations.I have been a long time Marriott Gold Elite member and by far, this one was the best .The hotel is very clean from all corners .The 2 ladies at the front desk were very hospitable and accommodating. They were very attentive to our requests upon check in .I know it’s not always guaranteed to upgrade our room as a Marriott member but Ancila and Julianne did their best to find a room where 3 of us would be comfortable. Being picked as customer or guest of the day gave me an added 250 bon voy points . Marriott does appreciate loyal customers ! The complimentary breakfast provided a good variety of choices which is a healthy way to start the day !

Stayed one night. Price was right and it included free breakfast. The place is a bit run down. The beds were comfortable but the pillows were chopped foam and lumpy. Over all a fairly clean hotel. Now the free breakfast. It is served 7am-10am. They do not refill any of the food so what it put out is all there is. We got there at about 9:20am. No more eggs, oatmeal empty, the orange juice was rancid. There were sausage links that were just barely cooked as well as biscuits and gravy. So if you want to eat get there early. The others surprise is there is a $250.00 hold on your credit card for “incidentals” not sure what that meant and all the clerk could say was it was incidentals. He couldn’t give us an example of what that would be. It fit the bill for what we needed.

We had medical emergency and husband had to be transferred from a hospital to one near here. Yosex answered my many calls and was so patient with me, answering all my quetions. Yosev we ABOVE and BEYOND to make our transition go smoothly. Got us checked right in immediately. He also was so caring and concerned for our situation. The area is so safe,well lit arriving at night. All staff friendly and helpful. Room is spacious and extremely CLEAN and comfortable.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

It’s was a fun adventure. The first time we went, was a few months after they opened, it was definitely magical. We didn’t really understand the worth of the wolf passes… we regretted not adding them to our reservation after seeing how much the activities were. We really enjoyed that stay. It took us a while to go back due to many other adventures we went on since. We finally decided to go again. Yay!! We decided to make it a longer stay, than last visit. Excellent choice, we had more time to enjoy each activity and spending a good amount of time in the water park. The paw pass is sooo worth it if you spend a few days there. The overall experience was wonderful. With three exceptions… the stupid 15$ a night parking fee when the parking lots aren’t covered and protected from Az sun. Also, we didn’t have to add our plate number and make of vehicle to the check in (so they know who’s a overnighter and who’s vehicle is who’s…) A lady in front of us, in the check-in line …was trying to explain that they took an Uber there and was still being charged for parking even though they didn’t drive themselves there. Ridiculous. The $100 hold isn’t explained that it’s per day. I called in and asked lots of questions and they never said it was per day. Whatever … tip: use a separate credit card for the hold and room charges, because it was difficult to keep track of what was being spent with our first time stay. This time we used a credit card for hold and room charges instead of watching the bank balance update when it felt like it lol. It made it much easier to not to over draft the checking account made for vacations. The food… especially Buckets. Our first stay (few months after this location opening) the burger was so big I ate the other half for lunch the next day and the french fries were so yummy and crispy. Like, I LOVED the burger and fries so much, it was almost all I could think about while packing for the stay lol. It was big enough to split for two people. I was sooo looking forward to that burger lol. Fast forward to Oct 2024… paper thin patty, puny, and completely tasteless (I didn’t even finish it) fries were cold and bogged down in grease and the amount of fries was a joke. Like a small kids handful. My kids did finally finish theirs with my convincing it was really “good” hurry so you can go back to playing kinda thing. I have no problem paying 20$ a meal if it’s good and worth it… this was just NOT. Completely disappointing. I would have rather have eaten a Big Mac (i dont like mcdonalds at all lol). We call it YuckDonalds. We also enjoyed a barbacoa Nacho from the taco truck, it was really good, except for the gross cheese sauce they use instead of real cheese. Like why ruin a good nacho with gross fake cheese sauce. The barbacoa, pico and guacamole was really good though. But my main complaint is the dang burger and fries lol. Cmon do better for those prices. The pizza was ehhh… barely any sauce and really dry. The breakfast buff