To be fair, wasnt able to stay in the hotel since realised only 1 day before check in date that
- there isn't luggage holding or storage available
- yamato does not pick up luggage from here
- go apps does not help since no taxi driver accepts pick up from this location
As we were travelling as a relatively big family with more than 6 big luggages and owner did not response to my reachout timely, the location and inconveniences to arrange for transport resulted in us changing our itinerary and missing out on staying in the hotel. We feedback to owner and Trip.com for mitigation if we can get some refund back, but to no avail.
All in all while we understand its not owner's fault, I do wish they could reply promptly on enquiries and also review their cancellation and refund policy.
Прекрасное место для отдыха на берегу океана. Рядом с квартирой есть сразу выход на пляж. Очень комфортное и большое по площади место. Все чисто, уютно. Для меня было огромным плюсом большая ванная! От остановки поезда минут 7-10 пешком. Рядом есть lawson.
Хозяева очень приветливые и сразу готовы помочь.
Регистрация очень простая.
Нам понравилось отдыхать в этом месте
PpleekpTo be fair, wasnt able to stay in the hotel since realised only 1 day before check in date that
- there isn't luggage holding or storage available
- yamato does not pick up luggage from here
- go apps does not help since no taxi driver accepts pick up from this location
As we were travelling as a relatively big family with more than 6 big luggages and owner did not response to my reachout timely, the location and inconveniences to arrange for transport resulted in us changing our itinerary and missing out on staying in the hotel. We feedback to owner and Trip.com for mitigation if we can get some refund back, but to no avail.
All in all while we understand its not owner's fault, I do wish they could reply promptly on enquiries and also review their cancellation and refund policy.
MMayrendezvousThis hotel didn’t have 24hours front desk services , nevertheless travelers can easily reach out by free call services if needed assistance when you arrived.
Is about 5-10mins walk from Hakone-Yumoto station.
Turn left right after you exit from station , across the road whereby tourists information office and bus stations . Walk across a red bridge right after walking down from stairs station , turn left after crossing bridge ,walk few more mins and you will be able to reach the hotel .
DDT_HKMust complete pre-check in procedures the day before to get the door code to avoid delay in checking in. Overall very nice stay with real onsen filled with sulphur smel !
ผผู้เข้าพักПрекрасное место для отдыха на берегу океана. Рядом с квартирой есть сразу выход на пляж. Очень комфортное и большое по площади место. Все чисто, уютно. Для меня было огромным плюсом большая ванная! От остановки поезда минут 7-10 пешком. Рядом есть lawson.
Хозяева очень приветливые и сразу готовы помочь.
Регистрация очень простая.
Нам понравилось отдыхать в этом месте