On the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.
Citiheight hotel is a cozy place, the location, the services and the decency of the hotel make it the best so far. It is very close to the airport which is another reason that I recommend it. I will definitely use Citiheight hotel in my next visit.
The room was a bit no clean please it didn’t match well with the photos posted online ..Plus the host took so long to check me in as I stayed at the gate for about 30 to 40 mins waiting for his call
The bathroom in the room is horrible. It’s not convenient for someone with disability. There’s a pool of water on the floor after taking a shower. No shower curtain or protection from water spillage. The bed is low and uncomfortable to sleep. The furniture in the room is like 70’s style which is quite a departure from the picture on website. Please do a thorough research before booking this hotel.
ผผู้เข้าพักThe hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance
JJohnOn the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.
ผผู้เข้าพักThe bathroom in the room is horrible. It’s not convenient for someone with disability. There’s a pool of water on the floor after taking a shower. No shower curtain or protection from water spillage. The bed is low and uncomfortable to sleep. The furniture in the room is like 70’s style which is quite a departure from the picture on website. Please do a thorough research before booking this hotel.
ผผู้เข้าพักThe place is beautiful but I didn’t sleep all night because the room had highly air conditioned on 6*degrees cold and no warm blankets I turned off all lights using key card but the room was still very cold I got too sick and cold but I didn’t want to complain I just walked away other than that the place is beautiful and friendly staff
ผผู้เข้าพักCitiheight hotel is a cozy place, the location, the services and the decency of the hotel make it the best so far. It is very close to the airport which is another reason that I recommend it. I will definitely use Citiheight hotel in my next visit.