ผผู้เข้าพักTitle: Disappointing Experience That Didn’t Match the Photos
I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space.
When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading.
I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative.
Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented.
In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.
ผผู้เข้าพักService was ok except for the kinda ****** head waiter/uncle at the restaurant during buffet service. He is always free for anyone else except for us Asians, it’s always “a moment please” even though he’s not busy.Apart from that, everything was good. The room was spacious, there’s even a separate room to store luggage. They also had a complimentary local snack which is yummy, towels are divided into blue and pink which is cute. However, the sewage system isn’t very efficient. Water pools up when you take a slightly longer shower so I did not dare wash my hair during the stay there. Although it doesn’t seem like it’s huge from the outside, it certainly is on the inside and very vintage. Didn’t get to try the jacuzzi system though. Spa service is also available. A harp player plays daily from 6pm to 8pm. We had a day tour which starts early too so they have a service which lets you take away your breakfast.
SSeanSeccoAbbiamo soggiornato qui per una notte con colazione inclusa. Camera molto spaziosa, veramente bella e silenziosa nonostante la strada poco distante. Struttura mastodontica e con tantissimo potenziale forse non espresso al massimo. Piscine termali molto valide, peccato per la vasca all’aperto che aveva l’acqua leggermente tiepida e quindi inutilizzabile. Abbiamo usufruito del massaggio rilassante, molto valido! Abbiamo cenato al ristorante, buono ed esaustivo. Colazione molto piacevole. I ragazzi tutti in gamba e giovani. Unica pecca il check-in alle 15, quindi se arrivate in mattinata ci sarà da pagare un supplemento, per usufruire della SPA. Magari sarebbe stato giusto essere trasparenti e dichiararlo sul sito. Nel complesso un’ottima scoperta.
SSarastory🌅 Set on Italy’s picturesque Tuscan coast, Livorno is a city where sea breezes meet old-world grandeur. If you crave a magical sunrise or sunset over the water, GH Palazzo Suite & Spa will sweep you off your feet with a fairy-tale panorama right from your window. The fabulous food, personal service, and grand history seal the deal—this hotel promises an unforgettable vibe and access to all things Livorno.
Location-wise, GH Palazzo Suite & Spa sits on Viale Italia, 195—steps from local seafood restaurants, lively squares, and the city’s famous seafront promenade. Getting here is a breeze; you’re minutes away from central attractions and the shore.
Staff here are friendly and attentive, adding a warm touch to the stay. The hotel’s historic charm is perfect for snapping those coveted sunrise scenes—try the lobby for classic elegance or the rooftop for a true “insta-worthy” golden hour.
Early booking on trip.com gets you the best rates and room selection—look for suites with sea views! For the perfect Livorno itinerary, combine hotel R&R with a walk to Piazza Grande, a seafood lunch by the harbor, and sunset shots at Terrazza Mascagni. #Livorno #GHPalazzo #BeachHotel #SunriseSunset #Tripcom
ผผู้เข้าพักI booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!