The hotel boasts excellent amenities and a prime location, a private entrance to the Valley of Temples. However, there's room for improvement in the service department; it falls short of delivering a consistently five-star experience. The staffs could enhance their customer orientation and avoid a selective attention to guests.
Nos hospedamos no Hotel Palazzo Gatto e tivemos uma experiência excelente. A localização é perfeita para explorar Trapani a pé, com tudo por perto.
O quarto era muito confortável, silencioso, com decoração moderna e de bom gosto, além de um banheiro amplo e funcional — ideal para relaxar após os passeios.
O atendimento foi outro ponto alto: a Cristina, Front Office Manager, nos recebeu com muita simpatia, nos mostrou com atenção todas as instalações do hotel, incluindo o SPA, o que foi um diferencial na nossa estadia.
Recomendamos fortemente para quem deseja conhecer Trapani com conforto, estilo e um atendimento impecável.
Es esta ocasión nos alojaron en unos de sus apartamentos, que si bien son más amplios, en mi opinión están más expuestos al ruido de los vehículos, lo que resta encanto a nuestra estancia. El desayuno continúa siendo variado y sabroso. Y la atención de 10! La única pega es que la cama no era tan cómoda como en otras ocasiones.
RRobertThe owners were very nice and the location was fantastic.
The junior suite was very basic. The coffee machine is in the reception area not in the apartment. There is no kettle in the apartment.
On arrival they gave us a set of keys. You cannot separate the keys. One of the keys is for all electric in the apartment including the air conditioning.
it is advertised as an air conditioned apartment.
However with the temperature for the last 4 days being around 36c. You have to take the keys out to lock the apartment so the air conditioning is not on. When you return the apartment was very warm. you have to put the key in for the electricity and get the air conditioning working. It then takes 2 to 3 hour to get it cool.
You are paying for an Air condoned apartment. It should be up to you when the air conditioning is on.
A separate key should be given to leave the air conditioning on.
It really does spoil a vacation having to wait for the apartment to get cool.
TThanyalakWe stayed for 2 nights and kind of got a different experience on both nights.
It was in the summer time during weekday stay.
On the first evening we ate at the restaurant and it was very good set menu and food. There was also a party in house. So we decided to eat again the next dinner but turned out we were the only guest staying that night and were the only one dining in…. So food was not so great compared to night before.ore basic and simple dishes.
But it’s understandable, when the chef has to prepare meal just for us….
The place is busier in the weekend with locals.
And some days the pool is packed with people who joined for the day-pass.
Activities advertised on Facebook for children are also mostly on the weekend.. again we had a baby and felt a bit disappointing while we were there for the lack of activities during the weekday.
The grounds are lovely tho, garden, vineyards, olive trees, swimming pool.
SserenalimxlIncredible sea views from room’s balcony, pool and breakfast restaurant. Room a little dated with sticky floors, just wear bedroom slippers. Toilet is clean. Superb location!! Hotel was 3 mins walk to bus stop that takes you to Giardini train station. And 5 mins walk to the heart of town. Try Bam Bar’s granita & have dinner after sundown at any of the restaurants nearby.
CCourtneyWe had a fantastic stay at this quirky little boutique hotel in Palermo, Sicily. From the moment we arrived, the staff went above and beyond to make us feel welcome. Even though we showed up earlier than planned, they had no problem letting us in and went out of their way to accommodate us.
We were offered a massive breakfast completely free of charge while we waited, which was such a generous touch. Not only that, but we were also invited to relax by the pool until our rooms were ready — a perfect way to unwind after traveling.
The atmosphere of the place is relaxed and a bit offbeat in the best possible way — full of personality and charm. It’s rare to find a place where the customer service feels this genuine. Highly recommended if you’re looking for a warm, welcoming, and slightly unconventional stay in Palermo!
ผผู้เข้าพักAn oasis in an otherwise average Village mosse. Is on the SR 115 which seems to be the road that takes you everywhere in Southern Sicilly. The location is great for the Valley of the Temples and a visit to old Agrigento. The room was excellent and it was nicely decorated and very clean. Beds were comfy. Other than a bit of a drain smell in the bathroom on arrival which went away after we’d used it and a noisy fridge that kept disturbed our sleep a bit the place was excellent. We had a small balcony outside to sit and relax in the evening. Owner ran us through the access instructions on arrival and was available should you need advice or help. Breakfasts were available but we did not take up the option.
Happy to recommend a stay to anyone
ผผู้เข้าพักI loved this beautiful little boutique hotel in the heart of old Palermo. Located just a few minutes walk from the Teatro Massimo and wonderful outdoor markets, the hotel felt like a luxurious oasis in the midst of the hustle and bustle of Palermo. Highlights for me were the attention to detail in the rooms and the delicious buffet breakfast served in the beautiful and tranquil courtyard. I cannot wait to go back.