Centrally located but a bit expensive. Everything is to be paid by yourself. Paid parking, paid breakfast. The parking lot is 10 stories down. If all are full then you must drive to number 10 floor down the ground. Overall it’s not with the money. Over $350CAD for one night. Not worth at all.
In town for a JFL show. Location was very convenient and the rom was immaculate. Resto on ground floor is very nice for a convenient meal of quick snack after travel and check-in. Staff are very pleasant and professional and were quick to accomodate our request for a room with a bathtub. My wife likes to soak after the travel part.. had a pleasant special effects surprise at bedtime when the streetlights below penetrated above the curtain/drape rod and produced a bit of a light show on the ceiling. Not enough to interfere with sleep and just right as a night light for the mid night trips to the washroom. All in all very nice hotel in a very convenient downtown location at a reasonable price
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
MMarley KThis hotel is a little gem in a super area of downtown Montreal. The room was spotless and the bed was very comfortable, with high-quality sheets and a good selection of comfortable pillows. A kitchenette made it very easy to pick up salads or snacks to refrigerate or reheat leftovers from a restaurant the night before. Breakfast is included and there’s a good selection of fruit, boiled eggs, smoked salmon, deli meats and yogurt. Cereals as well. While there were scrambled eggs, I tried them twice but not cooked to my taste. Having said that, there were fresh pastries and bagels, so a bagel with cream cheese and smoked salmon with some fruit served very well.
This hotel is very walkable to Notre Dame, Place des Arts and several theatres and museums. Lots of great restaurants to suit anyone’s tastes. The subway is literally a 3-minute walk and in 10 minutes, you can be at the Jean Talon Market, which has a plethora of foods and drinks to suit anyone’s taste palate.
I’d highly recommend Hotel and Spa Carre St. Denis and will definitely be back next time I visit Montreal.
HHenri ChauRoom: 7/10 The room is not big, much smaller than expected;
Location: 9/10 Very good sea view room, the sea is right outside the door, and this should be the favorite place for locals and tourists to take a walk and and take pictures.;
Cleanliness: 8/10 The room was cleaned very well, but there was a strong bleach smell when entering the door;
Sleep Quality: 2/10 A group of people in the next room were making loud noises and laughing unscrupulously all night. Smoking, drinking and smoking *********, they sat at the door of their room because it was on the ground floor. There were people coming in and out of the room all night, and the door opened and closed with loud noises. This was the first time I had such a bad hotel experience. Although we complained to the hotel reception, the staff came to knock on the door to remind them, also other rooms had complained too, and the staff came more than once. However, the people in this room did not stop;