Great location only minutes away from the amazing registan square. Breakfast selection is wide and recommended and a large variety of cold and hot options. Fairly priced.
Overall the room is small, walls are thin, hence easy to hear sound of the hall way. Further, upon check in, the hot water kettle is used with water and black liquid inside without cleaned - mentioned to the cleaning staff, remained uncleaned for the next three days. The pool and sauna required booking ahead of time which made it hard to utilize.
De passage à Samarcande, j'ai effectué une halte tardive dans cette Guest House. Le gérant bilingue et sa femme sont très avenants, ils proposent d'ailleurs un super petit déjeuner qui prépare très bien pour la journée de visite, l'endroit est d'une propreté impeccable. Même son emplacement un peu excentré est compensé par le nombre important de bus circulant vers le centre à intervalles réguliers à un arrêt situé à une vingtaine de mètres. Se reposer dans la cour de l'établissement à la nuit tombée est un vrai régal. On ne peut que recommander ce lieu !
Прекрасный отель , гостиприемно встретили и прекрасно проводили , вкусный завтрак, удобная локация , 15 минут на такси до площади ригистан, очень все понравилось
ผผู้เข้าพักWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
ผผู้เข้าพักAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
ผผู้เข้าพักLovely hotel about 30 min walk from the main sites so ok. On a pretty busy road and our balcony was noisy because of that. The window insulation at night was good though. Breakfasts ok as long as you don’t arrive after tour parties who eat everything and it seems to take them too long to refill. Some mornings no chopped fruit, some mornings no smoked salmon. Room was massive and bed very comfortable. Quiet other than road noise. Pool would have been nice but wasn’t heated at all so in October was freezing and not useable which was a shame
MMuhammad BilalThe overall experience at EmirHan Hotel in Samarkand was below expectations. Room cleanliness was very poor, and the bathroom ceiling had leaks, which made the stay uncomfortable. On the positive side, breakfast was above average with a decent variety, and the outdoor pool offered a good place to relax. However, considering the issues with maintenance and hygiene, there are definitely better options available in this price range in Samarkand.