Отель шикарный, новый, на территории есть бассейн. Утром подготовили ланч бокс, так как я рано выезжал и не успевал на завтрак. Подушки ужасные - единственный минус
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
I have to say we will give the reception guy 6 stars up to five. We have to catch up the train in the early morning around 1am, so that we need to stay in the lounge for around 4hours.The reception guy, with my great respect and grateful, stay up the whole night with us, no rest and give water and turn on for us. In the end, support us for communicating with the driver and carry the luggages for us, with no tips(sorry we dont have change cash at that moments)
also breakfast nice and room is clean and tidy
Отличный вариант для остановки в Самарканде. До Регистана можно дойти пешком минут за 15-20. В соседнем доме по улице находится кафе, где готовят Самаркандский плов.
Номера просторные, есть спа-зона с небольшим бассейном, хаммамом и сауной. Правда, сауна и хаммам были не сильно прогреты.
ยอดเยี่ยม
32 รีวิว
9.3/10
ราคาเริ่มต้น
INR 6,171
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสระว่ายน้ำในซามาร์คันด์
รีวิวล่าสุดสำหรับโรงแรมในซามาร์คันด์
ดูทั้งหมด
9.2/10
ยอดเยี่ยม
ผผู้เข้าพักWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
ผผู้เข้าพักAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
SSergey_nkОтель шикарный, новый, на территории есть бассейн. Утром подготовили ланч бокс, так как я рано выезжал и не успевал на завтрак. Подушки ужасные - единственный минус
ผผู้เข้าพักGreat 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
ผผู้เข้าพักHotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
TTraveler DanThe hotel was fine, I was disappointed by how long it took to check in having arrived at 12:15am nobody at the desk and they were asleep out the back and I had to wait 15 minutes to check in. The breakfast was good and it’s not too far to the old town. They did help me organise a taxi to get to the train station.
ผผู้เข้าพักWe really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.