The hotels where exactly the mall is downstair and the location is very good. We stayed almost everytime we visit manado. Staff also in the resto and frontdesk is very friendly.
the room is super clean, breakfast also delicious, the location is nice, the view also nice, can watch sea from the window. the service is also nice, the people also super nice. only the elevator is kinda difficult because is super busy and long wait. but overall my experience staying in Best Western is super comfortable.
First the service was bad, we ordered 3 french fries and 1 banana fritter at the pool, only arrived 2 french fries ( 1 french fries and banana arrived 1 hour later, they brought in the room). Second, no information about the breakfast policy for kids. After we enter the dining area while the kids having their breakfast suddenly the staff comes and informed us that we must pay extra for the kids. And we said, no information about that, the staff said it is on the breakfast voucher which the font super small and no one can read that. Next time better, but I dont think staying in this hotel again near future. Despite the facility, the service was bad.