We had a nice stay, the Housekeeping staff are excellent.
Towels in the bathroom need to get rid because it is old.
Back of the bathroom door is a bit old and not cleaned.
guest relation Christine was not helpful until I called reception and asked about her name.
Reception staff need to be welcoming and friendly.
Our TV didn’t have a signal since arrival, I had to call reception every day a few times to sort it out.
It worked sometimes but was frustrating loosing signal while watching TV and have to ask reception to help. When it happened in the morning, I had to wait until 3pm when maintenance arrive.
Also the screen was blurry.
We had very good service in the restaurant .
the boat service is very good.
The hotel is not as good as expected. There’s no Nile view from our room, located at 2nd floor nor from the restaurant, so we didn’t see Nile from the hotel at all.
The service didn’t make us feel welcomed. The receptionist didn’t say hello or welcome, and looked impatient. When we asked if the hotel has first aid kit, as my husband was scratched by a cat and needed sanitary treatment, the receptionist just directly said “No”, although he promised to check and came back to us, he didn’t…
The room is good but the bathroom is quite old and the AC heat function didn’t work - it’s just around 8 degree during night in Aswan.
Very good hotel with excellent value for money facilities.
Big and clean rooms, nice staff and excellent manager Mr. Islam will do everything to make your trip comfortable and memorable.
Highly recommended.
Pros
The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space.
We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this.
Cons
Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable).
I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful.
Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast.
Don’t recommend if you prioritise great guest services, comfortability and peace.
ดีมาก
62 รีวิว
8.2/10
ราคาเริ่มต้น
RUB 6,244
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสระว่ายน้ำในอัสวาน
รีวิวล่าสุดสำหรับโรงแรมในอัสวาน
ดูทั้งหมด
7,4/10
ผผู้เข้าพักWe had a nice stay, the Housekeeping staff are excellent.
Towels in the bathroom need to get rid because it is old.
Back of the bathroom door is a bit old and not cleaned.
guest relation Christine was not helpful until I called reception and asked about her name.
Reception staff need to be welcoming and friendly.
Our TV didn’t have a signal since arrival, I had to call reception every day a few times to sort it out.
It worked sometimes but was frustrating loosing signal while watching TV and have to ask reception to help. When it happened in the morning, I had to wait until 3pm when maintenance arrive.
Also the screen was blurry.
We had very good service in the restaurant .
the boat service is very good.
MMbali ThusiPros
The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space.
We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this.
Cons
Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable).
I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful.
Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast.
Don’t recommend if you prioritise great guest services, comfortability and peace.
IIvy828The hotel is not as good as expected. There’s no Nile view from our room, located at 2nd floor nor from the restaurant, so we didn’t see Nile from the hotel at all.
The service didn’t make us feel welcomed. The receptionist didn’t say hello or welcome, and looked impatient. When we asked if the hotel has first aid kit, as my husband was scratched by a cat and needed sanitary treatment, the receptionist just directly said “No”, although he promised to check and came back to us, he didn’t…
The room is good but the bathroom is quite old and the AC heat function didn’t work - it’s just around 8 degree during night in Aswan.