The staff at this hotel are extremely helpful! This was our first stop in China - they generously helped us find food for the evening, book buses for the next day, and called us a cab to get to the bus station.
Super pleased with my staying in this hotel, upon arrival the service was exceptional, attentive, kind and helpful, was able to choose a room of my liking, with various options, clean, comfortable, cozy, aesthetically pleasing, comfortable bedding, overall the room was perfect, also the view was beautiful. the pool is delicious, the bar man also very attentive, was able to invite friends to the pool free of charge, we had an amazing time, the breakfast was varied and tasty, im glad i chose this hotel. The infinite pool is a plus, and it was cleaned everyday. Overall 10/10
ผผู้ใช้ไม่ระบุชื่อI recently stayed at this brand-new hotel (opened in 2024), and it was such a nice experience. If you want a place with lots of extras, this is it. They have two pool tables, a small rooftop pool, and two gyms—one for yoga and Pilates with all the equipment, and another with treadmills, bikes, free weights, and even a Smith machine. There’s also a laundry room with washers, which was really handy.
The breakfast was delicious with plenty of choices, but you’ll want to arrive early to get the best selection. The staff were all very friendly, but Fei Xiu (绯袖) on WeChat was especially helpful—she answered all my questions quickly and made everything easy.
The location isn’t right on the riverbank near the Starlight Market, but it’s not far from tourist spots either. It’s actually in a good spot if you want a quieter stay while still being close enough to everything.
If you’re looking for a modern, well-equipped hotel with great service, I’d definitely recommend this one!
KKevin and ZuzannaPoor Experience - Constant Smoke and Noise Throughout Stay
The Good:
Welcome tea upon arrival was a nice touch
Complimentary sweet drinks in mini fridge (first day only)
Tea and drip coffee sachets provided with kettle
Breakfast cakes were fresh and well-made
Spacious shower
Decent desk and relaxation chair in room
Nice gym and roodtop
The Bad:
MAJOR ISSUE - Smoke Everywhere:
The corridor constantly smelled of smoke. Men smoked in the lobby - some appeared to be affiliated with ownership as they treated the place like their own property and staff spoke to them like friends or family. Staff did absolutely nothing to enforce no-smoking policies even after being told. People also smoked in the corridor, and I could smell it from my small window even on the top floor.
MAJOR ISSUE - Constant Noise:
Lobby and corridors always noisy with loud customers
Same men from lobby playing phone calls or video games on speaker very loudly
Guests constantly slamming doors at all hours, including early morning - very inconsiderate
Large groups being very noisy in corridors
Rooster on neighboring rooftop starting early morning (first day)
Very regular loud banging noise from ceiling in my room (first day)
Drilling noise next door during the day for extended periods
Friday night: company party in conference room with dozens of people screaming VERY loud for hours, continuing well into sleep time hours. They were smoking too.
Service Issues:
Reception staff during check-in seemed unwilling to serve me because I'm not Chinese, making it more difficult for them. I've stayed at plenty of hotels across all Chinese provinces where staff use translation tools - it's not that hard. The service was quite chaotic and time/energy consuming for me.
I was told I could request housekeeping at a specific time, so I did. More than one hour later nothing was done, so I asked again and was told ”housekeeping is having lunch now.”
Food delivery via robot malfunctioned; food ended up back at reception inside the robot and I had to queue to ask about it
Cleanliness Concerns:
Cutleries such as forks and spoons in breakfast room looked very dirty
Tea mugs in my room had tea residue still in them - they clean the mugs in the sink with their finger which is gross
Mini fridge drinks not replenished after first night
Facility Issues:
Swimming pool closed despite online information saying it should be open
Common areas including lobby very cold with no heating - people dress like they're outside. Not comfortable, convenient, or homey
Firm mattress (personal preference)
Shower handle won't stay in place, keeps moving to the side
Limited storage space in room
Breakfast finishes a bit early at 10am. Food looks fresh, some egg options if you're vegetarian, but it's mostly Chinese food so quite oily. Cakes are very nice though, seem fresh and well-made.
Would not recommend - the smoke and noise issues alone make this place impossible to rest properly.