We verbleven hier op doorreis van Italië naar België en het hotel bleek ideaal gelegen. Het design en de voorzieningen zijn indrukwekkend: het zwembad, de sauna, de klimmuur en de Kids Cave maakten ons verblijf echt bijzonder. Vanuit de kamer genoten we van panoramische uitzichten die werkelijk adembenemend waren.
Het ontbijt was van uitzonderlijk hoog niveau: zeer uitgebreid, dagvers en ontzettend lekker – echt een topper.
Een klein minpuntje was de minimale inrichting van de kamer en de netheid van het sanitair; in douche en toilet vonden we nog wat haren terug. Dat was jammer, maar woog niet op tegen de vele pluspunten.
Al met al een aanrader en wellicht komen we hier nog eens terug!
Sehr schönes Hotel , Wellness Bereich TOP ,
Hotel Personal TOP , Standort Hotel TOP
Matratzen eine Katastrophe durch und durch
DURCHGELEGEN . Ansonsten alles Tip Top.
Wunderschönes Hotel mit einem tollen aufmerksamen guten Service! Das Essen ist fabelhaft. Das tolle ist man muss das Hotel gar nicht verlassen. Es gibt eine tolle Bar mit guter Musik.
Nice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
Nice retreat from the city, separate toilet and shower, comes with a bathtub. Good breakfast spread, it was delicious and has a nice view of the lake. Rooms have mountain and lake view. Love the whirlpool and indoor & outdoor pool. The view from the pools are awesome and the sauna is great. Highly recommend for a relaxing stay.
Dieses Hotel lässt keine Wünsche offen! Die Suite war sehr geräumig, äusserst gepflegt und sauber und wunderschön eingerichtet. Der Blick auf die Österreicher Alpen ist nur das ”Tüpfelchen auf dem i”. Das Licht wie auch die Nicht Stören Funktion oder die Anfrage auf Zimmerreinigung lässt sich zentral über ein Tablet steuern. Das Spa ist eindrucksvoll gross, besonders die Saunalandschaft hat uns sehr imponiert. Das Restaurant Eichenheim ist die perfekte Adresse um den Abend bei einem Wiener Schnitzel oder Steak vom heissen Stein ausklingen zu lassen. Auch das Personal ist sehr freundlich und entgegenkommend. Alles in allem die perfekte Location, ob für einen Wochenend Trip oder auch länger. Wir kommen bestimmt wieder!
Ein angenehmes Hotel mit freundlichem Service und guter Ausstattung.
ดีมาก
48 รีวิว
8.8/10
ราคาเริ่มต้น
£ 85
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสระว่ายน้ำในทีโรล
รีวิวล่าสุดสำหรับโรงแรมในทีโรล
ดูทั้งหมด
8,8/10
ดีมาก
ผผู้เข้าพักWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
ผผู้เข้าพักไม่ใช่ครั้งแรกของเราและจะไม่เป็นครั้งสุดท้ายที่เราพักที่ Kempinski Hotel Das Tirol แต่เราคุ้นเคยกับบริการอื่น ครั้งนี้ห้องพักไม่สะอาดเท่าที่คุณคุ้นเคยกับ Kempinski Hotel Das Tirol ห้องพักก็เก่า
ผผู้ใช้ไม่ระบุชื่อThe hotel itself was luxurious, with beautifully designed interiors and a high-end feel. The location was average—not too far, but not very convenient either.
Service was a bit mixed. One staff member wasn’t very welcoming, which left a poor first impression. However, another staff member was fantastic and went out of their way to help us book a taxi when we were running late for our train trip—truly a lifesaver!
The breakfast was amazing, with a great selection of delicious options that added to the overall experience. Despite some minor hiccups, it was a pleasant and comfortable stay.
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
ผผู้เข้าพักThe room was really chic, the view was very beautiful, the breakfast was varied, the staff was friendly, the night cost almost €400, and it was strange that for that price, the room didn't have a kettle with tea and coffee or even free water. I would also have liked a better hairdryer, not the smallest Valera hairdryer, which overheated after a minute of use. This really caused inconvenience when drying my hair.
SSujjeDieses Hotel lässt keine Wünsche offen! Die Suite war sehr geräumig, äusserst gepflegt und sauber und wunderschön eingerichtet. Der Blick auf die Österreicher Alpen ist nur das ”Tüpfelchen auf dem i”. Das Licht wie auch die Nicht Stören Funktion oder die Anfrage auf Zimmerreinigung lässt sich zentral über ein Tablet steuern. Das Spa ist eindrucksvoll gross, besonders die Saunalandschaft hat uns sehr imponiert. Das Restaurant Eichenheim ist die perfekte Adresse um den Abend bei einem Wiener Schnitzel oder Steak vom heissen Stein ausklingen zu lassen. Auch das Personal ist sehr freundlich und entgegenkommend. Alles in allem die perfekte Location, ob für einen Wochenend Trip oder auch länger. Wir kommen bestimmt wieder!
JJustincNice retreat from the city, separate toilet and shower, comes with a bathtub. Good breakfast spread, it was delicious and has a nice view of the lake. Rooms have mountain and lake view. Love the whirlpool and indoor & outdoor pool. The view from the pools are awesome and the sauna is great. Highly recommend for a relaxing stay.
OolafstandoAbsolutely outstanding experience all round - the room we got had a beautiful view of the river Inn and the Nordkette, the breakfast was very varied and delicious, and there are two spa areas, one in the basement and one on the top floor.
ผผู้เข้าพักEverything was perfect and a big surprise for the all inclusive meal package too! What a perfect way to celebrate our 30th Wedding Anniversary in Innsbruck! We loved it! 🥳🥰The food spread was delish, especially the pastries! Thank you!