I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days.
I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home.
Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions.
if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.
Das Hotel liegt in einer ruhigen Seitenstraße. Von dort hat man einen sehr gute Sicht auf den Kilimandscharo.
Das Personal ist ausgesprochen freundlich und hilfsbereit. Sehr empfehlenswert!
ผผู้เข้าพักI had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days.
I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home.
Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions.
if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.
Yyuhi_tBest Value Guesthouse!
First of all, the room was clean and comfortable.
It had a fresh and tidy feel, and I slept very well.
Since it was the off-season when I stayed, I was able to use the room all to myself.
Friendly and helpful staff
They kindly assisted me with SIM card setup and gave useful advice.
I actually lost my key during my stay, but they quickly replaced the lock, which was a big help.
Delicious food at the rooftop restaurant
There’s a restaurant on the rooftop, and the food was great!
It was also a nice place to meet and talk with other travelers, which made me feel at ease.
If you’re looking for a clean and affordable place to stay in Moshi, you can’t go wrong here.
Thank you very much!
RRJHarsfaGoed hotel met behulpzaam en vriendelijk personeel. Gewoon goed, in een mooi rustige omgeving met, vanaf het dak, zicht op de Kilimanjaro. Ontbijt is goed en het eten is lekker. Kortom, gewoon een goed en vriendelijk hotel. Helaas is internet niet heel stabiel, waardoor deze regelmatig wegvalt.
AAnnaVery nice hotel. It's kind of located in the middle of the market, so if you don't like any noise, maybe it's not the best choice for you. For me the market was a plus, I like those.
And:
*the place is very clean
*you can really see Kilimanjaro, even if you don't have a view from your room, you can always go to the rooftop and enjoy it from there
*you can have you meals at the rooftop
*the staff it AMAZING, they are very nice and helpful
*the location is pretty convenient
SSteffyKltThis hotel exceeded every expectation of ours.
The staff are incredibly kind, smiling and want to make u feel the happiest and most satisfied 24/7.
The interior design of the hotel is breathtaking and very spacious and neat.
We really really loved this hotel and I wished we had extended the stay there.
The service and the experience that u get from this hotel is way beyond the value of the money.
Highly recommended
Nakupenda Pink Flamingo
ผผู้เข้าพักMy stay here was amazing! The room was comfortable and the service was super friendly. They helped arrange a quick tour of the Chagga caves and helped me go to the ATM while there. The chalets were a lot bigger than I had anticipated which was a nice surprise. Breakfasr was delicious!