We had the worst nightmare. We stayed from 30/5-2/6 then we checked out on 2/6 to Quebec and returned on 3/6. Obviously, the purpose of staying back at the same hotel was because we had a leave our luggage for a night. We did inform the staff and they were aware and no one told us we are not allowed to leave luggage’s overnight. So when we came back on 3/6 , the manager screamed over the phone and ask us to get out! I told him the staff did not tell us that we can’t. If we had known we won’t stay at the same hotel right? He could have inform us politely, anyway we already left the luggage so why the need to shout? Is that the way a manager treats the guests? Ridiculous. Actually we did had a pleasant stay. The staff at front desk was helpful, the food is great for breakfast, no complain. Nice decoration and quite clean but the manager really cannot make it.
I would highly recommend this hotel, very classic, European style hotel, decent breakfast and a little gym that can get your whole body workout done. The room is very spacious and classic. Very friendly staff and I would definitely stay there again if I am in Montreal next time...
Centrally located but a bit expensive. Everything is to be paid by yourself. Paid parking, paid breakfast. The parking lot is 10 stories down. If all are full then you must drive to number 10 floor down the ground. Overall it’s not with the money. Over $350CAD for one night. Not worth at all.
Had to pay parking for 12$ even I checked in in midnight, also parking is hard. I explicitly ask Customer service to offer me free parking but they won't do. Holiday inn did that on the other day. I feel this place has no competitive rate though.
ผผู้ใช้ไม่ระบุชื่อGood location, close to other services (restaurant, coffeeshop..), close to downtown . Room is large enough, can be cleaner around back door, fresher odor is needed. Staff is ok, some use language more fluently than others. Kitchen/ breakfast is full, relaxing. Parking is safe
ผผู้เข้าพักGreat location, close to some very good restaurants and a block away from Old Montreal, and close to Metro stations.
The hotel is quite expensive for what it offers. It does have a laundry facility, which is nice, but the breakfasts are really substandard, considering the cost. Selecting breakfasts increases the room cost significantly, or you could pay $27 per person for the breakfast. It was standard hotel breakfast buffet - you could get twice the quality for half the price elsewhere. And parking is $28 per day, or portion of a day.
ผผู้ใช้ไม่ระบุชื่อI had a wonderful stay at this hotel. The check-in and check out process was smooth. Unlike other hotels Home2 suites offered check out at 12 noon, the staff were welcoming, The breakfast buffet offered a wide variety of fresh options.
ผผู้ใช้ไม่ระบุชื่อThe hotel location was convience to go everywhere. The staff are kindness and polite. All inside the hotel were clean but just waiting elevator a little bit a long.
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.