In a word, I had a comfortable time.
The reception was very kind to try make arrangement about my request.
There is no complain for my room except window(It was not cleaned enough).
I was surprised that there is a microwave oven in yhe room.
In addition, I think this hotel has many other strong points (for example, the location near beach, complimentary breakfast and so on)
The hotel is amazing, the room is really nice, super clean & bed super comfortable.
The people from reception & pool were really welcoming and friendly.
Restaurants I can't say the same. It took me an 1h to get my drinks and the food as well. Service is super poor and unorganized.
We stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!)
The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?!
The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one.
All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!
ผผู้เข้าพักSo was a bit nervous after seeing reviews. This is a great hotel for the price you pay. Yes the hotel is a bit dated but everyone is super friendly and the food is great.
We stayed for New Year’s Eve and there was entertainment by the pool and a party for the evening and the buffet dinner had everything and more! The room was acceptable.
We walked to the ****** in the Baha Mal and a water bottle cost $15 so for the price we paid we had water on tap!
ผผู้เข้าพักThe hotel is amazing, the room is really nice, super clean & bed super comfortable.
The people from reception & pool were really welcoming and friendly.
Restaurants I can't say the same. It took me an 1h to get my drinks and the food as well. Service is super poor and unorganized.
LLizWe stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!)
The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?!
The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one.
All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!
ผผู้เข้าพักIn a word, I had a comfortable time.
The reception was very kind to try make arrangement about my request.
There is no complain for my room except window(It was not cleaned enough).
I was surprised that there is a microwave oven in yhe room.
In addition, I think this hotel has many other strong points (for example, the location near beach, complimentary breakfast and so on)