Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good.
Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.
the room size is good,just nice for 2 of us.the bed was comfort and soft.the bathroom hot water not so good,took long time to get hot but still not so hot as we expected.there was no labelling of whether it is shampoo or bath soap.we requested iron but never come.
the location was at city centre but not noisy as it was not in front of main street.you can go anywhere from the hotel especially STC Ramayana.
the breakfast was not as we expected,too basic as what Cititel names should have.but the dining area was clean and spacious.
the lobby was small and not enough sofa to seat while waiting for check-in,please improve on this!.
the motorcycle parking is good but please put spotlight to make it brighter.
overall was okey for us as we only spend time at hotel during sleep as day we outside at Pekanbaru city.
The hotel is ok.
Sound proof is poor. You can hear sound from the corridor.
Maintenance needs to keep up.
The air-conditioner is leaking at the lobby area
The staff is not taking action. Just acknowledge the issue.
I stayed here for three nights, and it was such a great experience. It’s actually my second time, and honestly, it didn’t disappoint. The service was excellent, the staff were friendly, the food was great, and the facilities were well-maintained. Highly recommend staying here! Plus, it’s super easy to get around, and there are plenty of places to eat just a short walk away.
Nice clean place to stay. Staffs are super friendly ready to help. Close to the airport and shops. Food is fresh and taste good, unfortunately they charge us rupiah 100k per person for breakfast.
Good location near to mall, decent room size, decent breakfast spread. Fast response customer service and staff. Experience power trip in the room a couple of times but immediately recover. It will be good if hotel can maintain affordable rate as it is keep going up over the years. Overall experience is good
FFaiza Mat SaaidHere’s a polished, positive 4.8/5.0 review for Grand Jatra Hotel Pekanbaru that matches the tone and style of your Nagoya Hill review:
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⭐ Review: Grand Jatra Hotel Pekanbaru (4.8/5.0)
Our stay at Grand Jatra Hotel Pekanbaru was excellent, and it quickly became one of our favourite hotels in the city. Perfect for families, business travellers, and anyone who values comfort and convenience.
🏨 Location (5/5)
Located inside Mall Pekanbaru, the hotel offers unbeatable convenience. Shopping, food, entertainment, and even groceries are just steps away. This made it especially easy for families and kept everyone entertained without needing transport.
👨👩👧👦 Family-Friendly Comfort (4.8/5)
The rooms were spacious, clean, and comfortable. Beds were cosy, and the layout was suitable for families with kids. Housekeeping was consistent and attentive throughout the stay.
👥 Service & Hospitality (4.8/5)
The staff were courteous, professional, and always ready to assist. Check-in was smooth, and any requests we had were handled quickly. The service truly elevated the overall experience.
🍽️ Food & Breakfast (4.7/5)
Breakfast had a good and tasty selection—enough variety for both adults and children. The dining area was clean, and service staff were responsive.
🏊 Facilities (4.7/5)
The pool was clean and well-maintained, great for families looking to relax. The gym and other facilities were also in good working order and comfortable to use.
💰 Value for Money (4.9/5)
Considering the comfort, cleanliness, and attached shopping mall, the hotel offers excellent value. Everything you need is close by, making the stay smooth and enjoyable.
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⭐ Overall Rating: 4.8/5.0
Highly recommended. Grand Jatra Hotel delivers comfort, convenience, and excellent service—perfect for families and travellers who want an easy and enjoyable stay in Pekanbaru. We would happily return on our next trip.
Mmirainiทําเลยุทธศาสตร์มาก ทุกอย่างในบริเวณใกล้เคียง คุณสามารถหาอาหารและช้อปปิ้งในอาคารเดียว Pasar Bawah ยังอยู่ในอาคารเดียวกันเพราะตอนนี้อยู่ระหว่างการปรับปรุง ทุกครั้งที่ฉันมาที่ Riau ฉันจะอยู่ที่นี่
ผผู้ใช้ไม่ระบุชื่อGood location near to mall, decent room size, decent breakfast spread. Fast response customer service and staff. Experience power trip in the room a couple of times but immediately recover. It will be good if hotel can maintain affordable rate as it is keep going up over the years. Overall experience is good
AAtif TopalCheck in time supposed at 2 pm. We have to wait until around 4 pm to check in. We book 2 rooms but only can check in one room first. They still cleaning the other room. There was only coffee maker inside the room. Hot water available outside the room. Iron also upon request. Got stains on the bedsheet and quite smelly. Bathroom need to upgrade.
The good side is, the staffs were very friendly and responsible. This hotel also situated opposites Indomaret and nice caffe name Kangen 49. The menu was awesome.
Kkotaro8249Basic hotel for one night stay. Friendly staff, clean, nice room! Walking distance to Masjid Agung. Travelling around - you can opt for GRAB Bike if you are too lazy to walk, otherwise, no issue to walk around exploring the streets and alleys.
ผผู้เข้าพักthe room size is good,just nice for 2 of us.the bed was comfort and soft.the bathroom hot water not so good,took long time to get hot but still not so hot as we expected.there was no labelling of whether it is shampoo or bath soap.we requested iron but never come.
the location was at city centre but not noisy as it was not in front of main street.you can go anywhere from the hotel especially STC Ramayana.
the breakfast was not as we expected,too basic as what Cititel names should have.but the dining area was clean and spacious.
the lobby was small and not enough sofa to seat while waiting for check-in,please improve on this!.
the motorcycle parking is good but please put spotlight to make it brighter.
overall was okey for us as we only spend time at hotel during sleep as day we outside at Pekanbaru city.
ผผู้เข้าพักNothing to complaint as they really served us well. The room was clean n nice. The food was great . The location also close to the town centre.
Hhanisah_aisyahThe hotel located less than 10 mins from Airport and they provided free airport shuttle as well. Not only that, there were many eateries around just next to the hotel such as Bakery shop, Indomaret. The room was clean, have a nice view (need to request higher floor), good water pressure for showering. The only downside were the AC was not cool enough during my stay and the room was a bit small. Hope the hotel can fix the AC. The breakfast buffet was decent and have a lot of variety. Overall, it was worth my penny and decent stay.