"Sehr schöne Hofanlage mit schönen neuwertigen Zimmern, welche hell und modern eingerichtet sind. Die Kommunikation vor und während der Reise war nicht immer ganz eindeutig, insgesamt waren aber 2 der 3 Rezeptionsmitarbeiterinnen sehr freundlich, ebenso war das Frühstückspersonal freundlich, aber vielleicht nicht ganz so geschult, wie man es bei solch einem Hotel erwartet. Das Frühstück war gut, die Qualität der Speisen war gut, lediglich die Ausführung war hier nicht so gut (z.B. war das Rührei oftmals halb kalt). Trotzdem war es alles in allem ein schöner längerer Aufenthalt."
"We had a nice big room with beautiful nature view. The breakfast was delicious. We’ve enjoyed the adults only spa (even it costs in addition). The roof top pool is amazing and the service was excellent. We would book it again."
LLC666Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that.
However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.
ผผู้เข้าพักLocation and property was amazing. Staffs at the reception were very helpful. Room was bit smelly. Having said that it was a great deal. Truly a value for money
ผผู้ใช้ไม่ระบุชื่อGreat location, close to the restaurants and the public transport. Easy to get to the city center. Room is clean and compact. Staff members are very helpful. Easy to check in and check out. Free parking.
ผผู้เข้าพักSehr schöne Hofanlage mit schönen neuwertigen Zimmern, welche hell und modern eingerichtet sind. Die Kommunikation vor und während der Reise war nicht immer ganz eindeutig, insgesamt waren aber 2 der 3 Rezeptionsmitarbeiterinnen sehr freundlich, ebenso war das Frühstückspersonal freundlich, aber vielleicht nicht ganz so geschult, wie man es bei solch einem Hotel erwartet. Das Frühstück war gut, die Qualität der Speisen war gut, lediglich die Ausführung war hier nicht so gut (z.B. war das Rührei oftmals halb kalt). Trotzdem war es alles in allem ein schöner längerer Aufenthalt.