When we were checking in, the front desk agent asked if we wanted to switch to a king room (for $10 more), I am glad we did as it was a very nice room, spacious (bathroom is small but that is fine). We were on the 12th floor with a nice view. We utilized the restaurant and service was a little slow but friendly. Overall comfortable stay and will book here again.
ผผู้เข้าพักwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
ผผู้เข้าพักHotel is nice, I would stay here again.
On the surface it looks very nice and modern and clean, but if you look closer you can see that the construction/upgrade work was cheap and not done properly. For example, the door in the bathroom looks very nice but if you look closer it is not flush with the wall, and the latch is actually sticking out very far from the frame in order for the door to line up with it because it is so crooked. Not a huge deal to me, but for the money I’d want it to be a bit more well done.
We did the “lil romance” package as well which was nice but not worth the money. We got a bottle of champagne, a cheesecake slice and some roses in the room, as well as a free breakfast from the restaurant which was all nice, but not for the price that it is. The food was ~20 each, and I could have brought a cheaper bottle of champagne myself which would have done the job just fine. Overall it was good, but I wouldn’t do it again.
ผผู้เข้าพักOkay stay for the price. Three things that stood out that they need to work on. First, there was no curtesy traveller's shampoo or conditioner provided. Second, no bath towels. They had only the small towels slightly bigger than hand towels. Lastly, their fitness center only contained limited cardio machines and no weights. Either then the three points above the stay was average.
GGibsonRVery. I’ve facility, very clean and quiet. The staff was friendly and helpful as well as prompt services. I’d stay here again and tell my friends and family it is a great hotel.
ผผู้เข้าพักAll was very good, from service to cleanliness. Spacious room. Nice breakfast. Reasonably priced compared to competition. Taxi shuttle from the airport was welcome. Well done!
ผผู้เข้าพักThe hotel was very clean and had a lot of amenities. The AC worked really well during the really hot days. The stove worked well. Though the fridge wasn’t very cold. Good amount of plates and cups. Breakfast included was also really good. Had a wide selection of food.
ผผู้เข้าพักWhen we were checking in, the front desk agent asked if we wanted to switch to a king room (for $10 more), I am glad we did as it was a very nice room, spacious (bathroom is small but that is fine). We were on the 12th floor with a nice view. We utilized the restaurant and service was a little slow but friendly. Overall comfortable stay and will book here again.