This Hotel is definitely not 5 star its a 3 star at best. When you first pull up outside you think wow, when you walk in to Reception with the floor to ceiling windows and fancy lounge area you think your in a 5 star Hotel. The Reception staff were friendly and helpful. BUT when I got to my room ,to say I was disappointed was an understatement. The bed had a sheet on top, with a runner at the bottom of the bed. You could see clearly the bed was all crumbled up because of the mattress protector ,it wasn't fitted on the bed properly. The spare bed in the room, (which all my friends had, we all had our own rooms) had a throw on it, the pleats were all crumbled up ,not ironed properly it looked awful. I had a nice sea view, but was spoilt by the dirty floor, the balcony had all pealing paint, tacky cheap plastic table and chairs, above me had all streaks of orange and in the crease of the wall a line of spider pods. I did not sit out on that balcony once. The room and bathroom was so old fashioned, really needs bringing up to date, as it looks like a very old ship. My shower curtain had a loop missing, so a flap was dangling down, it fell down on me 3 times when I pulled the shower curtain across in the bath. (No nice walk in shower here,it's a bath with a shower). The curtain pole was a cheap plastic one that had suction pads either end, but didn't do its job properly. The metal plug in the bath got stuck in somehow, so when I had a shower the water didn't run away, so I had to go to Reception desk as they never answer the phone. In the sink there is a metal plug but it isn't one of those pop up ones you press ,it's just placed in the sink and you lift it up for the water to run away. On arrival I ran my finger over the metal toilet holder flap and took a photo of it, as it left a clean line the rest was filthy and so was my finger. I couldn't believe the state of the floor behind the loo, and around the base of the toilet, their workmanship was really poor. Stained lampshades by the bed, and the chair in the room covered in stains. There was a chair put out in the hallway, covered in stains. The whole hotel needed a paint job, looks so run down. The food was good for lunch and dinner, not for breakfast, one of my friends had a boiled egg one morning and when she cut the top off it was green. Made us all feel sick. All the Hotels I've been to the person doing the omelette's did them to your requirements, but this Hotel cooked the omelette's in advance they were all piled up on one plate, plain and burnt. I had to heat my soup and food a few times in the microwave, which did not have a microwave plate in ,just an ordinary one. We we're not told the Al-a-Cart was on a Tuesday when we arrived for our 8 day holiday on Monday September 30th, we thought we could book any day, (as you got one day Al-a-cart, included in our package). So the Reception made it for another day, but when we went to the other Restaurant they said it was closed and ov
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