ผู้เข้าพัก
12 กุมภาพันธ์ 2024
The condition of the hotel, while aged and not up to typical 4-star standards, is something I can overlook. However, the cleanliness of the room is unacceptable. We had two rooms booked, 409 and 413. Now, the first red flag was when upon our arrival 2 ladies dropped at reception to mention they will be leaving the hotel since the room is dirty and not the standard they had paid for. The Housekeeping staff, what are they getting paid for?The attached photos clearly show the room was not properly serviced, and we encountered additional issues like a malfunctioning television and expired milk capsules. Now, I have came down at reception to address this issue and give you guys a chance for a clean slate, however, I was very disappointed with how poor the receptionist handled the situation. I have provided the photos taken of the state of the room as proof , and all the receptionist could do is apologise and say “maybe they were busy”. In fairness to him, he mentioned he will take some time to look for another room. Now, we went up, and another gentleman comes knocking at the door. He came to take a look at the issues I have addressed earlier on. Now, he went away and came back with a jug of milk, which I appreciated it, and he also offered to change our bed sheets. That’s the least you could do after all the above issues we had? Change the room? That’s not satisfactory at all, especially when the receptionist never got back to me to inform me about the possible room change. On top of that, I've also attached photos of subpar breakfast food with hair in in it which is disgusting. Breakfast was bellow average. The view and the location of this hotel is the main reason why is still holding up. I have seen several responses on tripadvisor to negative reviews from the general manager trying to twist the guest complains shaping them in a form to reason out why these things are happening etc. I have a strong track record working in hospitality and hotel industry myself, and I do have expectations from a hotel that is labelled as “4 stars”
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