Anne-Marie
25 กรกฎาคม 2021
Fantastic! It’s clear that the staff training and culture is good as everyone we met were so helpful, kind and smiling
Pros:
- Great service as soon as I arrived, efficient check in and nice touch with the tea and cool towel, perfect after a hot day of exploring
- Clean and spacious rooms and super comfy bed
- Judy on the service desk is amazing! Professional, excellent English, proactive and organised. Makes all the difference when you are on vacation.
- The lobby barman makes the best mojitos, fantastic service
- Housekeeping and room cleaners have great attention to detail, friendly and went the extra mile
- We left Hotel Nikko for a better experience, and Kempinski was exactly that, perfect and relaxing
- Nice pool, decent gym although the gym room was quite hot
FYI
- Be aware that some rooms have very hard beds, which is perfect for some people, make sure to query
- The city view side was dark but the room is bright enough and the bit of greenery from the surrounding hills makes it comfortable. But, if you’re leaving a city you’ll want to enjoy the peacefulness of the lakeside, just ask
Could do better
- SPA menu is pretty uninspiring and no clear description of the few services on offer
- No coffee capsules just instant and basic tea
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