Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

They obviously do a good job with treating their customers well, but minor inconveniences caught us this trip. Wet clothes had no dryer even through housekeeping, or a available fridge for leftovers. It was still a good stay, we were just thinking for the money other amenities should have been provided.

Great customer service, friendly and helpful. I thought I left something behind and they checked to make sure I didn't. Large rooms and quiet. Only small draw back beds could be little softer but that more a personal preference. JoAnn (hopefully spelled right) was wonderful during check-in and during small talk while entering or leaving. Will stay here anytime I'm in town.

Clean hotel, staff was great, breakfast was good, and pool was really nice. Would stay again.

Dylan was amazing, very polite and funny, great smile! Enjoyed our stay greatly, look forward to staying again.

For the price $120ish, it was a really nice open room. Caught the tale end of breakfast and it was decent.

There were a lot of little things that were off. Individually, nothing to think about, collectively, no good manager on site or no money to spend. Door readers not working, hot tub not working, expired milk/yogurt at breakfast, oj machine not working, bathrooms swept but not mopped, stuff like that.

My son and I were headed to the pool and decided to stop and have breakfast first. The employee running the food came up to me while I was making my son's plate and said that I couldn't be in the food area without shoes on. I walked out of the breakfast nook and over to where my son was sitting at the tables (which was not even in the same room as the food) and put his plate in front of him. She followed me to the table and said that we had to leave and that we were not allowed to be anywhere near that area without shoes on. I said there should be signs posted that stated that it was the hotel policy and she said, "everyone should know this. It's the law." Well it is NOT the law and if the hotel wants to enforce this then that is their right but they should have signs posted. The reason we weren't wearing shoes is because the night before when we wore our shoes into the pool area we all almost slipped because the floor inside the pool area is VERY slippery (due to the design of the pool area which is tiled and the floor is uneven). The whole thing was done extremely rude and embarrassingly. I will NEVER go to a hotel that speaks to guests that way. And both times that we went into the pool area we had to go to the front desk and ask for towels. The first time which was in the evening, I was told he would get to it. The second time was in the morning and the lady walked directly over and grabbed a stack and went with me to the pool and filled them. Also very pricey

Fridge was broken in the room, leaking and smelly, they cleaned the fridge but it still smelled and did not work during our stay. It was family weekend and probably very crowded but came down for breakfast at 850 on Saturday and many breakfast items were gone, after waiting about 10 minutes things were replaced. Staff was friendly, no complaints there. The room was adequate, a few stains in places. Shower head was nice.

Hotel room was filthy. Hadn't been vacuumed in a long time. There were pumpkin seeds next to the bed, gross. All the towels had stains. Bunch of crud in the corner in the bathroom. Bed seemed clean and comfy. Service at check in was weird to say the least, it took the lady like fifteen minutes to check us in.