Extended Stay America Select Suites - Grand Rapids - Wyoming

The front desk closing at 8 is not very convenient. Card coder was broken so someone had to let me in my room. No shampoo but a note saying you could call the front desk and the front desk is closed. I called and bo one answered. The room was ok but reminded me more of a hospital room than a hotel room.

Overall good stay, staff was very helpful even after hours

The room appeared to be clean. However, there were no towels in the room . No blanket or Bed spread on the bed. They only had a fitted sheet , a flat sheet and the pillow cases. The fitted sheet had a big blue stain on the left side. We were on Rm 126, my friend in Rm 230, also had no blanket and No bedspread, but she had 1- towel. My husband went to the front desk and got 2- bath towels and 3- wash clothes . Since it has been extremely hot and humid we did not have a need for a blanket . However, about an hour after checking out I received a phone call from the hotel asking me for the Blanket and Bedspread. My husband and I explained that we never got them but he said that his housekeeper has been there for 2 years and never had an issue. My husband told him that when he asked the front desk for towels the manager on shift (Wednesday, August-2-2023 in the afternoon), the lady apologized and told him that the housekeeper is a new person. I feel insulted and very upset. This was our First and VERY LAST time that we stay with Extended Stay !!

Stay was good, only issue was normally extended stay provide cookware and irons for rooms this location was selling them and telling you if you didn’t want to buy theirs that other stores was nearby

Walked around the room after my shower. When I went to put my shoes on, my feet were black. That’s how dirty the floors were. Kids banging on the walls until after 1 a.m. No recommendations to go there.

Room very dirty was not clean and very loud

I do recognize that the industry as a whole has staffing issues, but the hotel didn't seem to be staffed at all from 10pm on. I checked into my room late in the afternoon and immediately left. I didn't realize that there were no towels or blankets (there was one sheet on the bed), until I returned. I couldn't find anyone to assist me, including when I turned in my key at the desk at 8:30am the next morning.

The room did not have any Kleenex or blow dryer. My son went down to the desk, no one was available. Otherwise , everything was fine.

One towel for two people, no guest services after 8pm, Homeless everywhere, including inside the front desk area. Dont put your family at risk