The Woodlands Event Centre

Good, clean, polite

Was moved to lower standard property Willows Training Centre due to low occupancy at Woodlands Event Centre, so didn't get to actually stay here. Weren't going to reimburse difference in room rate, but gave me upgraded room when I complained. Staff all friendly, obviously trying hard to be eco friendly.

I arrived late by arrangement and had a little difficulty finding the place at 1 am. The night manager was brilliant and welcoming - a trait I’ve encountered both times I’ve checked in late. Room amazing, spotless and comfortable with brew facilities. Well done all!

The rooms are basic but have nice shower rooms. The double beds are set up with 2 single mattresses which makes sleeping very uncomfortable due to the large gap down the middle. I liked that they have signs on the room saying they are committed to recycling but then at lunch you’re given hard to recycle cartons rather than plates. Add in the milk in the room was 2 months out of date and I wasn’t impressed

It was my first trip to somewhere I knew nothing about. I was en route north and needed to break my journey. Arrived at 2am to be met by the night receptionist who acted as though it was 11am. Charming, helpful and on the ball I regret not asking his name. I was expecting someone held asleep and looking like it; the reality was very pleasantly different. The room was immaculate with everything I needed and the bed comfortable. Bathroom spotless and even zYorkshire teabags! Does it get any better. I slept like a log and left without breakfast which I regretted because it smelled good. Well done everyone involved in making my stay so good. I will be back.

The Event Centre was not open when we arrived. It took a while to find out that we had been transferred to the Waterfront Hotel. It would have been helpful to have been informed of this change in advance. That being said, delightful staff on reception, lovely room, great to have access to 1Life included.

I stayed here with over a hundred colleagues as part of a national annual conference. It was convenient having a room in the same building as the conference rooms as I did not have far to go at the end of a long day. There are a number conference rooms of varying sizes which was useful for break out areas/ smaller meetings. The phone signal and general connectivity is terrible and really let the venue down. Our plenary sessions were disrupted by videos that could not be played, poor audio and trying to make a phone call was very difficult. This really needs to be sorted. My room was basic but not very clean. There was a long hair in the shower, sticky bathroom floor with some suspicious looking stains. I asked for this to be cleaned on my way to dinner, returned to find it was exactly the same. All our rooms were single occupancy but the single beds had not been put together to make a double for more comfort, unsure why and when I requested this, it still was not done. The ventilation is poor, the smoke alarm went off as I dried my hair with the blow dryer. Staff turned up promptly to investigate and I overheard them say it was likely a shower that had triggered the alarm which suggests a known problem. As a mother reviewer mentioned the shower pressure is non existent, it was like trying to have a shower with. cup of water. The food offerings were poor and I was pleased to return home to my own bed after two nights. Next time I might be better off staying at the nearby Premier inn where some colleagues stayed.

We spent some time at the Woodlands conference centre in March and cannot wait to return! Staff were incredibly friendly and accommodating, the food was exceptional and conference facilities were also brilliant. Laura on the reception desk was an absolute star dealing with several small problems that arose during our stay and was especially attentive in ensuring the remainder of our trip went without a hitch. We look forward to seeing Laura and the team again soon!

We had booked a stay in the Waterfront Hotel in December but were informed after booking that due to renovations our booking was being transferred to the Woodlands Event Centre. The hotel itself is fine and the room was ok (not as nice as the Waterfront) but the shower was absolutely useless. It just dribbled out and took me absolutely ages to ensure all of the shampoo was out of my hair. Really annoying when you are getting ready to go out and my partner also needed to try and have a shower! We did receive a bottle of wine to compensate the fact we were moved from the Waterfront which was a nice gesture but I was slightly annoyed that we were not offered any money back as the facilities are nowhere near as good as the Waterfront which we had paid a premium for.