Hampton Inn & Suites Worcester

The facility was excellent! The breakfast was awesome. The pool is great. Gym is quiet. Overall amazing room and a great comfort.

I stayed in the Hampton Inn because of it's proximity to my doctors office. It was forecasted to snow and my doctor's appointment was absolutely necessary for me to receive my infusion of medication on schedule despite the forecasted snow. The service I received was good although it began with some confusion about my bill. My reservation was prepaid but it took a while to find this information in the hotel's computer system. I had a restful evening and got to my appointment in the morning without incident and for this I am grateful. There were a few issues that I think need to be addressed. First, ice was not available on each floor and there was no complimentary water in my room. I was disappointed with the unsatisfactory condition of the refrigerator and there was no recycling bin in my room. There was no handle or bar on the shower door to open the door after showering and there was no place to put my towel convenient to the shower stall once I was done. The toilet paper holder was awkward to use forcing me to remove the toilet paper from it and leave it on the sink. These issues are minor in nature but cumulatively they made my stay below average for the price I paid. It was not horrible and no part of my stay was compromised but I have stayed at other Hampton Inns that were exceptional, which is why I chose this one for this important stay. I did have a choice of a Marriot equidistant from my doctor's office. In the future, if I am in need of staying overnight convenient to my doctor's office, I will give the Marriot a chance. Thank you for your attention to these issues and I am hopeful that they are addressed to make the stay of other travelers exceptional.

兒子學校旁最好的選擇

Rick who checked us in was very nice and helpful, but unfortunately he couldn't do much for us. We booked a room with 2 Queen beds and a bathtub. I specifically NEEDED those things for out trip which was why I booked with this hotel. Unfortunately the hotel overbooked and no one contacted us to let us know that they changed our room. It was a beautiful room, but it had a King bed and a pullout couch; yes does that accommodate the number of people who needed to sleep, BUT we all know that sleeping on a pullout sofa is about as comfortable as sleeping on the floor. The cherry on top, NO bathtub. I know this sounds like 1st world problems, but our daughter was competing early the next morning in a state competition for gymnastics. She needed a good night sleep and the tub to prepare her muscles/joints.If they had called/emailed/texted us I would have canceled and booked with another hotel. This is a nice hotel, it is under construction though just as an FYI.

So the door to the room mechanism had to be repaired. The security in the hotel was nonexistent, meaning no ID’s were checked for room access. Cars were broken into during the stay so we had to bring everything up to our room, Dishwasher in our suite had dirty dishes left in it which were disgusting.

The staff didn't stop loud customers who decided they needed to have loud music all night long.

Overall I liked the property. Staff was awesome, room large and very pleasant. The bathroom cleaning needs more detailed attention. I would stay here again.

Staff was very pleasant and helpful. Breakfast was okay, but eggs were fake and tasteless and dining room was cold.

everything was great,but have to say i did not like being charged $15.00 to park in there parking lot !