The location and hygiene of this hotel is okay, except that the carpets don't seem to have been cleaned for a long time.
I was most dissatisfied with a male waiter, his attitude was particularly bad, I suspect he was a ******, his attitude was really bad, I have stayed in so many places in the world in hotels and B&Bs, this male waiter's attitude was the worst, I entered the staff area is my fault, but I entered from the restaurant, there is no staff only to enter the prompts, the male waiter kicked me out like a dog, I felt I was insulted.The waiter shooed me out like a dog, I felt insulted, it seems that the quality of the British people really needs to be improved.
GGlynMy wife and I stayed at Burn How for 4 nights. Immediately we found the staff most welcoming and friendly. The pleasant atmosphere was maintained at breakfast throughout our stay. The spacious room- with everything you might need- was part of a block of chalets set romantically amongst some beautiful trees. If we return to Bowness we will look no further than Burn How for accommodation.
Glyn Davies
ผผู้เข้าพักI booked this stay for my husbands birthday. I have stayed at a few spa resorts and to be honest I was left underwhelmed by the experience. We had a 'dirty towel ' in the room which smelt dirty and had stains on it. I did get it changed and the lady was very apologetic. If tgat was it then it would have been fine however the service in the bar was atrocious. We went to the bar on Saturday evening. We had to wait 10 minutes to get served which was fine but then from asking for our cocktail order we had to wait a further 25 minutes. The poor young boy on the bar was new and didn't know how to make cocktails so he had to wait for Leah, to take over. That would have been fine except Leah was flirting with 2 men at the bar from a wedfing party and kept us waiting 25 minutes from placing our order to actually receiving it. Then I know it is petty but when you are buying a passion fruit martini you sort of expect the half passion fruit. But no. Not here. There wasn't any. Neither were there any cocktail straws to drink it - only full sized strangers??
Apart from the dirty towel the room was mediocre. Please can someone from management lie on the sofa bed in room 275? The springs in the mattress have gone and my poor daughter had to endure a night on what was excruciating. I think a bag of spanners would have been more comfortable. Please can the manager just check thus out?
Finally as I said I have stayed in a lot of spa resorts and though this is a beautiful location the attention to detail let's it down. No tissues or slippers in the room and we booked for 3 but only had towels and gowns for 2. For the price I expected more sorry.
ผผู้เข้าพักRoom was a good size. Plenty of parking available. Swimming pool was nice. Nice view of the lake from the gardens. Very friendly staff. Lovely food. Pleasant gardens. The lounge was relaxing with nice sofa .
Some minor issues:
Lack of shower pressure , toilet wouldn't flush properly, blood stain on the floor of the toilet, took ages to get hot water through for showering
SSarah lou123Basic but clean hotel. Check in and parking were great breakfast was really tasty and all allergens were displayed and we also were able to get gluten free toast. Location was great at the top of Windamere hill 30 minute walk into bowness. Residents bar wasn't open and the bar next door Orrests head was freezing. We came back up to the hotel in the night hoping to get a drink but the bar had closed earlier than the time advertised which was disappointing as there was no where else to get a drink.
KK1R4N_2024The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!