Comfort Inn & Suites Saratoga Springs

Incredible customer service, we even had forgotten an expensive diamond necklace and panicked when we realized about an hours’ drive away. The reception found the necklace and kept it safe for our return. Great experience in every way and bless their hearts for securing this important piece for us.

No blackout curtains. Light from outdoor lamps shine in as does the early morning sun. Room was neat and clean but obviously well worn and old.

Wifi kept dropping. A/C is very noisy. Toilet took 5 minutes to fill up. Room was very musty. However, the location is convenient for many activities. The are in the middle of a renovation so maybe some of these issues will be resolved.

The motel was in need of updates. Everything looked like it was cheap when new and no longer new.

We were very pleased with our stay at Comfort Inn at Saratoga Springs. The cost was reasonable, considering it was the heart of racing season. This was our 3rd stay at this hotel. The desk staff are very friendly and welcoming. Fortunately/unfortunately, they were in the middle of a large renovation. Although this had no effect on our room, the surrounding vacant rooms were mid renovation. I am sure it will be beautiful when completed. The location is great. I would strongly recommend this hotel.

For the record, I have never once gone out of my way to negatively review a stay - I consider myself easy - I use the hotel to sleep, work out, and for internet. Item 1: The property was undergoing a renovation. ********** made no mention of this. While this was not a big issue for me, I believe ********** should have known and it should be mentioned to patrons looking to book there. Item 2 was the internet, or lack thereof. My iPhone and laptop would not connect. I was provided the internet service provider phone number from the hotel staff, as this apparently is a common occurrence. It took me three phone calls and over 2 hours of my time to get the internet provider to manually add my devices to their network. I have never experienced anything like this - it was literally the only way for me to get basic internet access. Further, in order for my iPhone to connect, a setting had to be turned off (a setting Apple recommends for safety on public wifi connections). Item 3: I grabbed an orange for breakfast and there was a visible mold spot. Things happen, I get it. But adding to the list since I'm makin Item 4: There was no ability to pull the thick curtains together. As a result, no ability to keep sunlight out of the room in the early morning. Pictures of items 3 and 4 are attached. The hotel mentioned a possible refund, but the GM is OOO. I am writing ********** in hopes you all might consider some sort of reimbursement given the facts outlined above.

Under construction … rooms around my room are under construction … full of materials and open doors … not suitable for human habitation at the present time … all this they should have notified customer before hand !! Worst hotel I have stayed in my life

The place was extremely dirty, stained carpets and couches holes in walls just gross. Not worth 399.00 a night at all

Property is under construction but no warning prior to booking. No pool but photo showed one. Had to pay fee to cancel last days stay.