โรงแรม Blackcomb Lodge

Blackcomb Lodge is a winter wonder den! Nestled near the slopes, it's all about ski, sleep, repeat. The vibe is cozy chic, and the hot cocoa is on point. Perfect crash pad for snow junkies!

The hotel front desk was rude and misleading. We wanted to cancel hotel reservation because of Road closure due to BC wildfires and they informed us that they cannot do that, only ******* can do that but they will help us. They said that they are ready for cancellation and they are happy to refund full amount if ******* agrees, They even made us call ******* and Write Emails to ******* for cancellation. However, They lie about cancellation policy and they did not have any intention of cancelling reservations or issuing refund. They fail to admit this and communicate this even despite numerous calls. They are saying 1 thing to us and another thing to *******. They could have simply made this process simpler by saying that they will not do cancellations or issue refund. No need for so much back and forth for hours.

The management here was fantastic, very friendly and accommodating. The hotel is within walking distance of the lifts, and of stores, restaurants, pharmacies, etc. The room we had was fairly quiet even though we were on the middle of a party town on a holiday weekend. The only complaint we have is about the front desk staff. We requested hand towels be brought to our room, but the person at the desk at the time seemed to only pretend to care. Unsurprisingly, we never were brought towels and when we came back late, we just made due with what we had. I'm certain the managers would have done it themselves if they'd been at the desk at the time.

酒店私密性很好，沒有入住的客人不允許入內。很安靜安全。 老酒店設施維護的還不錯的。

This hotel is close to the action but is in dire need of a renovation. Cannot believe the state of the hotel given the amount charged. Water stains in ceiling and poor lighting. The bed was very hard…can tell it was old. If the bed was better I might be inclined to give a higher review. Only plus was the close proximity.

The location was great but after that it was unfortunately not good. First, on arrival they announced they needed to charge us extra as the 3rd party we used undercharged us. Should not have been my issue. Next, the fridge in the room had had something left in it for a long time and the smell it left behind was awful. In the morning, there was ZERO iot water...at 6 am, and still noon at 6:30 nor 7. I called and all the extensions cut you off so you cant reach anyone. No one at the front desk but a jote to call a number for helo. No answer and no voice mail set up. My husband washed his hair with cold water and when he reached for a towel, realized they gave us nothing more than a hand towel. No bath towels in the room. Upon checkout, I emailed them and 3 days later, no one has bothered to respond. So very disappointed. I waited till today to post this hoping because I thought that if they reach out, i wouldnt.

The overall property is fine, and we were upgraded to a nice king room with a full kitchen. The front desk staff were attentive; however, there weren't enough staff working, and the check-in took ~45 minutes. We were in a room facing the square and it was very loud at 2 AM until 3 AM. We also had a rowdy neighbour. The room was nice, and we appreciated the upgrade.

Toilet needs repair. There is a large gap to the outside where the heating unit is installed. Dishes were not clean.

That was a great trip! Benny & the staff were friendly, and helpful. It was a thoroughly enjoyable vacation.