Hyatt Regency Westlake

叫了四五次，找了不同的人，都説馬上叫人來搞衞生，最終還是都沒搞衞生。沒倒垃圾。房間沒加贈送的瓶裝礦泉水。 衹有去前台要了一瓶水，後來發現酒店居然額外在按金里扣了3.5美金水費。無語😓

최근에 리노베이션을 해서 룸은 깨끗했지만 화장실 바닥에 쓰레기가 치워지지 않은채 있었습니다. 밤 늦게 체크인을 했는데 1층으로 방 배정이 되어 만족스럽지 않았습니다.

一如既往的很好

Nice property. Beautiful lobby. Nice staff. Sound insulation in room (walls & ceiling) is bad. Can hear noise from up above and next door.

the hotel center and room were excellent. The staff was very helpful. Had an unexpected fire alarm at 4:30am the first morning., the staff gave me a new room and restaurant credit. All was great the rest of the week

I've stayed at the property several times over the years but not for a while prior to this trip and sad to say, the place hgas declined - it looks tired, the room was not cleaned thoroughly and cleaning was missed on one day. And to cap it all, I was told by the breakfast team in the restaurant that there were no gluten free options - I'm celiac so what that meant was no breakfast for me!

Room was ok. Had a view of the rooftop HVAC units. Also the full hum of them all night. Was going to ask to switch rooms, but got lazy. Lol!

Air conditioning did not work. They sent maintenance to my room, however, it stopped working after he left.

So disappointed regular black or orange pekoe tea not available in the dining room or hotel room, only herbal teas available. I specifically asked the waiter & was told only herbal teas available. Unbelievable! Tea of any sort not replenished in room either.