Well where to start, the rooms weren't very clean; the table tops and night stands haven't been acutally cleaned in quite some time. There were sticky stains; spills still left on them. Dresser drawers haven't been dusted in quite a while. Bathroom sink is clogged. Mini kitchen counters were okay. As for the breakfast, what a joke. Granola bars that have been there for who knows how long, same with the muffins. Coffee, ok if you like it black; creamers were nothing but french vanilla; and hazel nut. Yuck. Not my flavors. I guess you get what you pay for, next time, I'll spend more to get a better stay.
Nice place to stay for the night. Stopped here on our road trip… located in safe office park area off highway. Patio area off lobby if you want to sit outside. Lots of seating in lobby for breakfast which is fine. They have a huge indoor pool & hot tub AND a splash pad area for the kids. Busy spot. Room was clean & comfortable. Towels are tiny. We had to ask for more as there were 2 in our room for 4.
The check in process was not a good experience. When we arrived to the hotel the person at the front desk said we had two bookings. I kept telling the person we only booked for one room and I showed him on the app that we only had one booking for a king bed and sofa bed. So we get all that settled and go up to the room and we have a king bed and no sofa bed and it was a handicap accessible which I did not state I wanted. So we go downstairs and tell the guy and he gets the room changed. The worst part of this is they charged my credit card again this time 540 dollars and I had already been charged 340. So when I was checking out they only give me the bill for 340 and they said they did not see where the 540 dollars was taken out. So on ny bank account I showed where they had taken both charges out. They told me I would have to talk to a manager on monday. This is very frustrating and a inconvience. Secondly, the room had a mildew smell to it. The room was clean and the people were accomodating when we needed more towels.
Nice place to stay for the night. Stopped here on our road trip… located in safe office park area off highway. Patio area off lobby if you want to sit outside. Lots of seating in lobby for breakfast which is fine. They have a huge indoor pool & hot tub AND a splash pad area for the kids. Busy spot. Room was clean & comfortable. Towels are tiny. We had to ask for more as there were 2 in our room for 4.
MM7467UPdonbThe check in process was not a good experience. When we arrived to the hotel the person at the front desk said we had two bookings. I kept telling the person we only booked for one room and I showed him on the app that we only had one booking for a king bed and sofa bed. So we get all that settled and go up to the room and we have a king bed and no sofa bed and it was a handicap accessible which I did not state I wanted. So we go downstairs and tell the guy and he gets the room changed. The worst part of this is they charged my credit card again this time 540 dollars and I had already been charged 340. So when I was checking out they only give me the bill for 340 and they said they did not see where the 540 dollars was taken out. So on ny bank account I showed where they had taken both charges out. They told me I would have to talk to a manager on monday. This is very frustrating and a inconvience. Secondly, the room had a mildew smell to it. The room was clean and the people were accomodating when we needed more towels.
Well where to start, the rooms weren't very clean; the table tops and night stands haven't been acutally cleaned in quite some time. There were sticky stains; spills still left on them. Dresser drawers haven't been dusted in quite a while. Bathroom sink is clogged. Mini kitchen counters were okay. As for the breakfast, what a joke. Granola bars that have been there for who knows how long, same with the muffins. Coffee, ok if you like it black; creamers were nothing but french vanilla; and hazel nut. Yuck. Not my flavors. I guess you get what you pay for, next time, I'll spend more to get a better stay.