The Westin Cape Town

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

服务 friendly taff with good smile. they all speak softly 设施：bath room is big with 2 basins🤗 swimming pool has warm water with good view great breakfast with nice coffee.

Location was a bit walking distance from waterfront. And the roads were under construction, it was not easy to access Uber or cabs. It was also the convention time, the hotel was packed. Breakfast hours were very noisy and food was soso. It would be a great location for business travelers to the convention centers. Staff were all very friendly and quick checking in and out. But besides the hotel, there was nothing nearby to do at night.

The swimming pool is a bit small but the water is very warm. Very friendly staffs. The breakfast is good, but same menu everyday. The fruits should cover up for hygiene purposes.

挺好的，運氣也不錯遇到酒店對面開展 安全係數高，City sightseeing 巴士也會路過 南非比較亂，還是安全第一

房間很乾凈舒服，住得特別滿意，各方面服務也很好，主要安靜，景觀也好，可以一覺睡到自然醒！很棒的體驗！

步行15分鐘可以到V &A waterfront

還不錯，酒店早餐很好吃，關鍵是展館很近，來回方便。

酒店乾淨整潔，房間大，可以臨時充當商務會客！