Best Western Burlington Inn

Everything is usually ok, breakfast is decent but, is a noisy place at times

The door lock didn’t work. They knew about it. But still gave me that room.

Positives: location is off the highway; in room: hot water in bathroom. Negatives: second floor carpets dirty; in room: carpet also dirty, mini fridge didn't work, bed was uncomfortable to say the least. Felt unsafe as I checked out, very early and prior to breakfast, someone was sleeping in the hallway by elevator. The checkout process was confusing (virtual self checkout), and had to drop off key, but wasn't able to speak with an actual manager or front desk agent in person.

I stayed one night at this Best Western hotel. The room I stayed in was adequate as everything worked fine but the room furnishings and carpet were clearly not updated. The king size bed I slept in was comfortable and slept well after a long day of travel. The free breakfast in the morning did not seem to offer much variety (no fruit) and the coffee container was empty after coming back for another coffee. However, I didn’t get down there until 8:30am and it was busy. I found the staff there to be professional and friendly. The only issue I had was when bringing my luggage out around 10:35am, I came back to the room and neither of the card keys would work. Checkout time was not until 11:00? Thankfully I found a staff member on the floor I was staying on and she happily got me into the room so I could retrieve the remainder of my belongings. The location of this hotel was conveniently located off the highway with gas stations and restaurants in close proximity. I would go back there on future trips if it worked out to do so, as the overnight rate was reasonable and my experience there was adequate.

The hotel was extremely clean, great service when you’re about to leave you actually check out at the kiosk or when the representative is the front desk, you get a continental breakfast every day during your stay they also have a small gym if you’re are a smoker you have to go outside they require a $50, deposit but you will get it back as soon as you check out but overall it was a great experience 😃

Only one light is working , rest of them either broken or light is missing, floor was sticky . Breakfast is much better than similar hotel.

I feel like those who complain and trash others are the real problem, not the hotel. Some of us weren't raised with a silver spoon in our mouth, so hard work and barely any luxuries is a reality!! My stay here at bw started off rocky, I was checked in by an adorable little Indian girl, it went super smooth. I get to my room, pop open the door with the key card, and.... A heavy set man in his underwear laying on the bed .. OOPS. I went back down to the front desk checking I didn't pee myself since I laughed so hard . Ok people make mistakes, it was funny.. next room was a bit musty smelling but clean and the Jacuzzi could use some updates, I called the girl at the front desk and was sorry to be a pain but I'm unhappy with the room, so she said come in am and switch rooms.. Morning time came I was at front desk asking to be switched, the manager was so excited to help I believe he almost did cartwheels, or maybe that was me, I don't know, and he placed me in the biggest best room they had for my inconvenience. PATIENCE people!!! Learn it! The universe will bless you. Then the maintenance guy, I never seen a harder worker, he approached me with a bag of beverages offered me as many as I wanted.. wait he's busting his hump and I get the drinks.. cool.. good dude, Mike I believe it was. He's like multiplicity, everywhere you look, he's there doing something, sweeping, picking up branches, you name it. So the Best Western isn't the Ritz Carlton, but it seems like everyday ordinary

Checked out today ! Lady at the front desk is super nice and professional! Overall, safisfied with hotel . Convenient location. Clean , big rooms !

I was not greeted properly and the front counter is behind heavy plexiglass. The place had a shady vibe and I thought it was not clean. During breakfast the a staff member was making comments about how much a guest ate? Very unprofessional. I would not stay there again.