EuroParcs de Rijp

We recently stayed here with a tour group of parents and rugby players. A picturesque location with canals surrounding, some houses had boathouses, all had parking and outdoor seating areas. The houses were excellent, clean, tidy, comfy beds, basic kitchen needs satisfied. The clubhouse with bar/restaurant was very welcoming and the staff very friendly. The boys made use of the pool and outdoor area for sports. It was well situated to visit Amsterdam and many parents commented on how they may come back again! There are local takeaways, (recommend La Pizzeria!) that deliver to site, and the on site food offering was also excellent.

Europarcs is a lovely place that has a lot of potential. Unfortunately, they're not living up to their full potential. We arrived at our tiny house, which was dirty, there was dirt, dust, and hair underneath the table and in corners, as well as MOLD behind the toilet and downstairs beds. There was no toilet paper in the bathroom, no towels, plenty of dishes in the kitchen with no paper towels, no dishwashing liquid, and all the dishes were put away in the cabinet, dirty. We went to the office and the staff was amiable and accommodating. They explained that towels were an additional cost. I have never heard of this, nor was there an option to "pay extra" upon booking. They gave us towels for "free" a roll of toilet paper and a super tiny bottle of dishwashing liquid so we could wash all the half-washed dishes. I am a writer and I rely on Wi-Fi to complete my work. I was told that there was a problem with the Wi-Fi in my house, but I could use the service from a nearby house. The first night, the Wi-Fi didn't work from either of those houses, so I missed out on an assignment that went past the deadline. When the Wi-Fi did start working from the other house (it never worked in mine throughout the entire 10 days), it was very intermittent and unreliable. ALSO, IT WAS NEVER MADE CLEAR THAT YOU CAN LEAVE THE PARK ANYTIME, BUT IF YOU RETURN AFTER 11 PM, YOU ARE LOCKED OUT AND MUST PARK SOMEWHERE OUTSIDE THE GATE AND WALK QUITE A WAYS IN THE RAIN BACK TO YOUR ACCOMMODATIONS!

Yes, this place is unique in a few ways. Unique and different from a North American perspective perhaps. From the *******/Website images its uniqueness was what drew us to the property in the first place. From the homes design (interior and exterior) to the amenities and layout of the accommodation site. We definitely enjoyed our stay here despite the distance from central Amsterdam and sites. A little advice for upcoming travellers, (of course do a bit of homework) you require a vehicle if you are to stay here and see the sites of Amsterdam. We rented a vehicle and and parked close to a bus/transit facility to get to where we needed to go. Yes, get here (if possible) within the time laid out on their website. If I where to have a minor complaint, which I am sure you have already read past guest comments, it is a challenge when arriving late and/or in the dark. This if anything is where guest satisfaction/needs to be met or improved upon. Oh yeah, bring your own bath towels, shampoo and bath soap.

This is a huge park but each property has it's own outdoor area including a parking space and there are many grass and landscaped areas, canals and lakes to give a feeling of space. The 2 bedroom house was well equipped and clean - there are two separate charges if you need to rent bed linen and towels (no t towel). Unfortunately some of the equipment has never been connected to the electric supply eg the cooker hood and at least one bed side light had no reachable electric socket! The bathroom was dark and had a very very strong air freshner hanging on a towel hook - we put this outside the house as soon as we arrived. The outdoor furniture was very comfortable for eating outside and there was a Parasol. Most of the windows have anti mosquito nets so that you can enjoy the fresh air - we had no aircon. There is an onsite laundry room with each wash load costing 5.50 Euros The weekend staff are so friendly and helpful - they arranged for our missing clothes airer to be delivered and answered general questions that we had. However the weekday staff - we an only assume the lady we spoke to on two or three occasions throughout our stay was part of the Management Team - made it quite clear that we were an interruption - we were placing orders for their bread delivery and had a query about staying an extra night - nothing too difficult and we appreciate that our lack of speaking Dutch can sometimes be a barrier. Dutch people everywhere were always so friendly and helpful which made this lady's attitude difficult to accept - very poor Customer Service. We did not stay the extra night as the Management Lady said it was not an issue for her to deal with and to call *********** (who we made our reservation with) - *********** said it must be booked directly with the site Reception. The outcome was that EuroParcs wanted to charge us 308 Euros for this one additional night - we had already stayed 12 nights - even the *********** assistant was shocked at the price!

I Like the House. They have a Parking. The have a Supermarkt in the Near. The people are very friendly.

I would have liked to be inform that we have to bring our towels, shampoo etc. The give soap for dishwasher but there is non dishwasher??? an air conditionning would have been appreciated. Snack bar open too late (around 3pm) so no possibility to by what is missing all day. The site itself is very nice and houses quite good

Very nice, quite and lovely place to relax. The whole family had a great time. The only issue was the existence of mosquitoes and spiders.

Beautiful property, however the overall experience poor. There are no towels, toilet paper, dishwash liquid and cloths, dustin etc. We a family of 4 with 2 cars, only 1 car allowed to enter with other car to be parked outside the park. No entry or exit after 11pm at night - not ideal in case of emergencies. Blocked toilet, reported - no assistance. Overall not recommended accomodation as not a pleasant holiday experience.

We stayed at one of the larger holiday homes (Villa Kleyn Geluk / #414) at EuroParcs De Rijp during the Christmas break. EuroParcs is a Dutch chain of holiday parks and this holiday park is situated in West-Graftdijk within half an hour of Amsterdam and within reach of picturesque Alkmaar (cheese market during summer months), beaches (Egmond, Castricum, Wijk aan Zee), Zaanse Schans, Museum Broekerveiling a and typical Dutch fishing villages such as Volendam, Marken, Edam. De Rijp, a small village close to EuroParcs De Rijp is worth a visit! We checked in advance and were informed that both the restaurant, take-away and small supermarket were closed during our stay and were advised to drive to De Rijp for a food shop (Plus Supermarket). We were somewhat puzzled why all was closed during the Christmas Break. Upon arrival, we received an information booklet and key which we picked up at the park reception. Our holiday home was spacious which worked well for our group (5 bedrooms, 2 bathrooms, 1 en-suite, sauna with shower and 4 toilets). However, we soon learnt that our holiday home was not what we expected it to be. Apart from leaving a small box of dishwasher tablets, bin liners, etc, in kitchen and a stack of bedlinen in downstairs bedroom, the place was far from clean and most probably not inspected before we arrived! When sweeping the floors, we gathered more dust than we wished for. Also, surfaces felt sticky and the place did not smell fresh, resulting that we did some cleaning ourselves, a bottle of bleach and disinfecting wipes came to our rescue. While the place looked relatively new, the finish and usage of cheap materials already took its toll (doors that no longer closed (missing lock), broken kitchen drawer, walls with holes/dents caused by the opening of door knobs, loose toilet seat, leak in downstairs bathroom, missing router for Internet, dirty cushions with holes on sofa, blocked drain in shower of sauna, missing and broken bedside lamps. We did report our findings to reception and our feedback was written down. We were offered extra cleaning but since we already took care of the cleaning, we did not take them up on the offer. Since the Technical Team did not deliver a router on Christmas Eve, we went to reception again the following day and one of the receptionists came to our cottage to drop one off. Upon our departure, we had to leave at 10am, two cleaning people knocked on our door and asked us when we were planning to leave. We did not appreciate this, also since they waited at a holiday home opposite ours and came over before we finished packing our cars and left the park (well before 10am), this should not happen! We made the most of our stay but this was down to ourselves. Considering the amount of money which we paid to stay at this holiday home, we expected a better experience and hope that our comments will be taken into consideration so future guests can enjoy a better stay!