Overall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.
The rooms are large, serviceable and fairly clean. Desk staff were very nice and did their best to help. But, often there was no one at the desk so I had to wait or look around for someone when I needed something. Nearly every time I passed the desk it seemed a customer was looking around for a person to help them. Our family group had six rooms total and in at least four of them, there was something broken. The window shade in two rooms, the telephone cord in another, and the lock on the door in a fourth. This caused a major problem because when my cousin and his six-year-old daughter went back to their room after an afternoon swim, they could not get in. Apparently, the battery that made the lock work had died and no one present at the hotel knew how to fix it. We were expected at a restaurant for dinner and the little girl was in her bathing suit. The manager (he might also be the owner - not sure) was unable to get the door open and the maintenance person was not nearby. We waited as long as we could, an hour or more, but finally had to go to a store to buy new clothes for the six-year-old so we could take her to the restaurant. My cousin had to spend money to buy new clothes that his daughter did not need. I explained this to the manager the next day and strongly suggested he offer my cousin some type of compensation. The manager said he'd discuss it with my cousin. He did not and when my cousin received his bill, it was for the full original amount - no break at all, not even for the cost of the clothes. Very unlcassy. Very poor customer service. Other things in the hotel were also broken such as the pancake-making machine at breakfast. It remained broken for the three days of our stay. If you'd like items such as the shades in your room to work and you want to be able to count on accessing your room and your things when you need to, my recommendation is stay elsewhere.
Against my better judgement, I decided to come back to this hotel because it’s close to my son and, after my review from December 2022, the manager (sorry but I cannot recall his name) promised to give them a second chance. This year, both doors were closed to keep the cold air out, four clean floor mats and Christmas music warmly welcoming me. The fireplace wasn’t on the entire stay, the doors on both sides open. Same as December 2022. Why have a fireplace if you’re not going to use it, especially during the holidays. The front desk employee on Christmas day was very friendly however, please make guests feel the Christmas spirit-music, fireplace, anything to make the lobby festive. On arrival day, I received a text at 1:50pm from Miranda (didn’t give her job title) asking “how is everything in your room”. When I got to my room at 8:30pm I texted her everything I found with photos. She did not reply to any of my issues but Joshua (did not identify job title) said “we are sorry for that would you like more towels or anything?” Every Hampton Inn my husband and I have stayed in for more than one day has provided four bath towels. Same as last year, no “easy chair with ottoman” as mentioned on website, yet in the corner a floor lamp. Space is empty, which indicates a chair must have been there at some point. This was mentioned on Trip Advisor in September 2023. No luggage rack, a wall switch that I curiously asked Miranda what it was for-no reply. Found two hairs in my bed, and I texted a photo. No response. The bathroom ceiling peeling Elite Hospitality Group is letting this hotel not live up to the Hilton standard, and neither doesn’t read guest surveys or reviews. Managers and employees can only convey what guests are saying. The rest is up to Basil Bacall and his team to make the traveler want to return. For me, I won’t be back when visiting my son.
Continue to book here because of location but might have to change. Staff is not friendly and both check and check out clerks acted as if I was bothering them. This sets the tone of the stay. Had to navigate around unattended delivery cart to get to room 125. Room clean and quiet. Ice machine on first floor broken. Large breakfast area. Standard waffles, yoghurt, good fruit, fried eggs (not appetizing) and sausage. Nice common areas.
ผผู้เข้าพักOverall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.