Motel 6 Waterloo, IA - Crossroads Mall - Cedar Falls

Website said they had a pool, but didn’t mention it hadn’t had any water in it for a long time.

I checked in my room at 245pm check was fine. When I came back to my room I went to turn tv on and no battery in remote. Called mgr on duty and he said no batteries no tv for the night. Very rude and inconsiderate. I went to cvs and bought batteries so I could watch tv. I have stayed here two other times and no problem. Will not come back

The room says non-smoking yet the beds smelled heavily of cigarette smoke and there were cigarette burns on the blanket. The door did not close very easily. I had to push pretty hard to get it to latch, and the deadbolt would not engage. The pool ( as always when I stay here) was closed for maintenance. The remote control would not change the channel on the TV, just controlled the volume and on/off feature. I went to the desk on the second day of my stay to see about getting it fixed. The person was new and didn't know how to help, but said he would consult a coworker who lived on the grounds. Neither person ever got back to me. The only plus is pets stay free. The beds are very hard and there was only soap offered for a shower. This was an emergency family trip for me so I did not pack shampoo so I was out of luck. I also put a bag of trash outside my door on the first day, and it was never collected, so I stuffed it into a garbage can outside the back door. The back door did not close all the way, so security is not that important to this establishment. No microwave or coffee maker in the room - there is a small microwave in the lobby.

The staff was very helpful and courteous. It was very easy to check in and out. We stayed for one night on our way to a bike event in Langley Illinois. It was a last minute decision and the staff was very accommodating. Thank you!

Homeless tweaker hanging out at the front entrance, suspicious characters lurking in the parking lot(*****?), a surprise $20 room deposit supposedly refundable, and the pool was broken. Desk person at check-in was difficult to understand. Noises inside and out most of the night. Dirty pillowcases. Smelly pillows. Cigarette burn hole in the bed spread... Pitch a tent in the rain or whatever, but don't stay here!!!

Bed was great black out curtains awesome.shower hot. Bed was super comfy except for the plastic mattress cover. Sheets wouldn't stay on bed and I sweat from the plastic. I suggest they spend a little more for the waterproof mattress covers that are quilted . The mattress will be protected and sheets will stay on I just took it off and sheets stayed on I was cool and slept great

The hotel looks much better online than reality. It is in really tough condition. The pool has a haze like it hasn’t been functional for a year. My room did not have any linens. The smoke detector beeped all night. There was a dead mouse on one of the wall ways outside that has been there for a long time, can’t believe no one got rid of it.

Doors don’t shut right, the door to use your card on to get back into building didn’t shut, we had a none smoking room the blanket had 2 burnt holes on them. No pictures on walls, no coffee maker, no shampoo or other bathing items , the pool was not working daughter was upset about that ,

The hotel smells of smoke and mildew, there are questionable people on the premises, in the halls and hanging out in the parking lot and lobby all hours. But the worst part is they have BED BUGS!!! My brother took several videos to show the manager. I also asked her to please come to the room so she could see them herself but she refused. I wanted a refund but she said that she does not have that authority and I would have to speak with the owner. After waiting for 45 minutes she finally got a hold of the Owner. He was extremely rude and informed me they do not have bed bugs and they would not refund my money. I had to argue with him for ten minutes to get corporate’s phone number !