Global Luxury Suites at Capitol Hill

I loved this hotel, this was luxury meeting with comfort. Everything was very clean and up to date when it came to the appliances. As a women look around to see that this hotel is run by women and to see the women history posters around the hotel makes me feel good when I stayed here. Would definitely come stay here again

Overall, my experience was nothing short of exceptional. I would highly recommend this hotel to anyone looking for a clean and welcoming environment coupled with outstanding service. I look forward to returning in the future. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

Good apartment in a nice area about 15 min walk to the capitol and Union station and 30 Min to National Mall. The building is beautiful and modern with nice lobby area and gym. Nice restaurants nearby. We rented 2 bedroom apartment. It was clean and spacious but very basic inside. My biggest complaint is very hard mattress and constant noise from the train nearby.

If gaslighting were a company, it would be Global Luxury Suites. They overcharged me $160.00 for parking and refused to return my money! Katy was the employee I dealt with regarding issues I had with the unit I was assigned. The room had an unpleasant smell and white dust on the furniture that triggered an allergic reaction. I needed to change rooms. Customer service was giving me a hard time about my room change request. After speaking with customer service over the phone for almost an hour and enlisting the help of the building staff; Katy came to assist me in getting my room change. She also helped with adding a parking pass to my reservation. I was told that the parking fee was $40 a day. However, I was NOT informed that they would charge me for the full length of my stay, as I only needed the parking pass for two days. When I noticed the charge, I immediately contacted Katy. It was agreed that I would receive a refund when the parking pass was returned. Following Katy's instructions, I left the parking pass with the front desk concierge. I informed Katy and Jared that the parking pass was at the front desk. After I didn't receive a response from either of them, I called Katy, and she said she never received the pass. I provided her with the date, time, and the name of the concierge I handed the pass to. I requested my refund, as the pass is not my responsibility after it was returned. Katy’s response was that she has nothing to do with my refund and parking passes were not her responsibility. I followed up with customer service repeatedly, but they refused to issue the money I was overcharged citing that it was never returned as if I made everything up. Despite the email threads and text messages, the billing department repeatedly denied my request to escalate my concerns to upper management. They ignored my emails and phone calls. I was told that my case was closed since the parking pass was still missing, they will not investigate, and I should cut my losses. What company holds their customers responsible for an internal problem?! Your inability to properly document or keep track of your parking passes while in your company’s possession, is not my burden to bear! Also they have no right to money that they SHOULD NOT have collected in the first place! I'm infuriated by the company's lack of accountability for their errors. DO NOT get swept in by their accommodations. It's not worth the headache or the money you would lose if you run into a problem with them. RUN AWAY from any accommodation managed by Global Luxury Suites.

The property is amazing, The front desk staff was Fantastic, BUT the app used to open doors is very difficult and NEVER saw the concierge for our floor

It was a great place! I would definitely come back! I could not figure out how to heat that place, but perhaps it was just me:)

Said non smoking someone before me was definitely smoking , half way cleaned. Towels dirty, hair on them. Sinks did not drain? Waste of money.

I loved it!!!!! Very clean, coincidently located, I love the modern key system and customer service is excellent! Furniture is very modern and comfortable. I have never seen such a big fitness center with every type of exercise machine imaginable!

I stay here on almost a weekly basis and I LOVE it!! This is the most beautiful and comfortable accommodation in DC! The furniture is modern and the rooms are always emacuately clean! And I love the location -- only 5 minute walk to Union Station. Walking distance to Starbucks, grocery, pharmacy, restaurants etc. Very safe and secure. Highly recommended!