The room is nice and spacious. The front desk is very helpful. Food and coffee in Peacock Alley is quite nice.
The only letdown is that the room makeup service: first we spent a hour waiting for the staff to come after I requested a makeup room service by phone around 15:15pm; so I called them again, they finally came after another 15 or 20 minutes.
Second, staff often forgot to replace or replenish items. On the first day the staff forgot to replenish our coffee capsules and drinking water. We changed the tip from $4 to $5 on the second day. This time they did replenish the coffee capsules and water, but not the almost-emptied tissues and floor towel in the bathroom.
It seems they are short of staffs; not meeting the Waldorf standard; unusually, they are the best in my past experience with them in all the cities a travelled.
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