The hotel was nice and clean with good location right on the ocean front. However, we had a bad experience on Christmas eve when the fire alarm suddenly went off in our room for several time. It almost midnight and we had to call the front desk to report and asked someone come to check and turn the alarm off. They sent a guy up and he didn't really solve the problem. He said he will be back but he didn't while we were waiting and expecting him to come back. The alarm went off again and we couldn't sleep. We called the front desk one more time and the lady attitude was kinda rude. There was no apology at all and she told us to come down to pick up keys to a different room. We were very tired already and had to move all of our stuff to a different room late at night without any help or at least an apology. We were expecting the situation to be handled more professionally. It was ashame because we like the hotel, the view and the room, the customer service need to be better in our opinion.
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