Novotel Marne-la-Vallée Noisy-Le-Grand

Quite a distance from Paris centre. Not many people can speak English

Perfect recepsonist Iliana always smile and always helpful.thank you for everything ilana.location and hotel are good.rooms are clean.breakfast was normal.pool and the restaruant was clean and useful.there are many restaurants and market cloesed to hotel

I normally avoid negative comments, however my experience was not good, and I hope to help someone else avoid the same uncomfortable experience. On day 1 - I noticed there was no air conditioning, room was hot and uncomfortable. Front desk said maintenance was working to restore AC. Day 2 - told same thing but AC remained out. Day 3 - told AC was out only on 'some' floors, but they could not find an available room on another floor where the AC was working. In summary, I would not stay here in the future because I was not offered to be moved to another room with AC, not offered any refund for the discomfort. When the window was opened for some fresh air, mosquitoes, bugs entered the room. Thus, had to choose between being hot, or bitten by mosquitoes, bugs. No refund offered for the discomfort.

Very nice hotel with a friendly staff to help, marcus really excellent hotelier ,help me with every request and always with a smile,eventhough there is a language barrier, he's trying his best to accomodate our needs....will definitely come back... keep up the good work

I've attempted to contact your customer service team multiple times, but I have not received any response regarding our refund and cancellation. No etiquette in responding in e-mails. Very inflexible hotel so we won’t be recommending! Avoid this hotel!

The hotel stay was very ordinary, toilet doors broken, main door too tight, shower holder was broken, aircon did not work, room was dark even after switching alll lights. Overall it was a 2 star experience. The only plus point was its location from train station was convenient.

Has had some work since my last visit so this gave a better look, but as always ideal location for me and will be back

Stayed for 3 nights. Spacious room but the bedsheet of one of the twin beds was mouldy on arrival which is not acceptable. We had breakfast inside the restaurant on the next morning which is comfortable. The next morning, my husband and I informed restaurant staff our room number but a black staff in black dress curtly remarked that breakfast area for group tour members is at hotel lobby area. However, our tour manager later informed us that our breakfast area should be in the restaurant. The same staff stopped a group of us the next morning again! Luckily our tour manager stopped her. A clear case of discrimination! This definitely is an unpleasant experience and memory we associate with this hotel!

The house keeping lady was very rude she knew I was still sleeping because I told her that to come back after 12pm but she didn’t care at all