Four Points by Sheraton Veracruz

Horrible the property is falling apart as we speak. It is in need of major renovation. My glass balcony panel actually fell off during this last visit December 2023. Management was no help as I was kept in my room after no repairs we made. Such a safety hazard. With all the other options around the area try the Hilton or double tree! Stay far away from four points if you value your safety.

Staff unfriendly not helpful only 2 staff members were friendly enough Julio our waiter and Jose Luis the front door man, besides these 2 people no one else was helpful, i was told to call 24 hours ahead as we had an early arrival i did call and email and chat my emails and chat went unanswered my phone call i was told to just show up and would be able to accommodate our early arrival i was never told there was an extra charge, tours were not easy to book as we had to call around hotel staff said they did not do that, i did walk into another hotel and they helped set up tours for us knowing we were not staying at their hotel.very disappointed with this hotel staff and service throughout our stay.

Power outage, Wi-Fi outage, bathroom was clogged. Staff couldn’t communicate well in English. No discounts or refund was given even with the inconveniences.

No blanquets, very dirth bathroom, very poor condition hotel.

Very helpful staff at the reception and concierge.

The entrance from the pool to the Hotel is not safe

Great stay for business or holidays.

Excelente customer service Good breakfast and good location

Everyone on the property were helpful in all aspects. Great location, great staff, and the rooftop pool was absolutely spectacular.