We stayed at the Iberostar Tainos for 7 days (3 April to 10 April 2024). Location: Very close to the beach, as it is a small resort and not far from the airport. Staff: From the front desk to the concierge, they were all friendly, polite, and aiming to help. Room: (Rating 1/5) Our room was #2211, located a 1-minute walk from the lobby. At first glance, the room looked nice, but upon closer inspection, it showed a lot of wear and tear, with numerous issues including dirty pillows. It has a safe (fee of $2.5 US per day), 1 TV, and an AC. All amenities are included (shampoo, etc.). Wi-Fi is free throughout the hotel, but the place with the best reception was the lobby. You receive 2 glass bottles of water which are refilled daily (no plastic bottles). Pros: 1-Quiet room. 2-Very close to the main pool and a 2-3 minute walk to the beach. Cons (issues and others): 1-Ventilation ceiling damaged (see pic). 2-The shower showed signs of old age, with some damage and was dirty (see pic). 3-Bed sheets were dirty; even a pillow had a blood stain on it (see pic). 4-One of the mattresses had visible damage (see pic). 5-The beds were uncomfortable and made sounds when you moved. 6-One of the lamps could be detached (see pics). 7-All the walls had some kind of damage or were dirty. 8-Balcony door has a screw as a lock (see pic). Housekeeping: Great service - there was always some towel art every day. Breakfast / Lunch / Supper: For breakfast, there was a buffet and live cooking stations (e.g., omelets). For lunch/supper, there was also a buffet with many live cooking stations, usually offering pork, fish, and pasta. The buffet overall was decent, and we dined twice at the À La Carte Restaurants. À La Carte Restaurants (2 in total) - Reservation is required: 1-Cuban - we were offered a cocktail. For starters, we had a soup (2.5/5), and we had a choice between spiny lobster, pork, or fish. We chose the spiny lobster (langouste) (3/5). The dessert was mediocre. The service was 3* (with 1 waitress attending the tables). Overall, a 3* experience. 2-Japanese (Live show) - we had chicken soup (1/5 - terrible), 2 vegetable sushi (2/5), fried rice with a choice of pork, fish, and/or spiny lobster (langouste). We chose pork and the spiny lobster (4/5 - very good for both), and for dessert, an ice cream flambé (4/5). The service was 4*. Overall, a 4* experience. Snack: The snack bar is located near the main pool. It was okay for burgers (one day there was a shortage of bread); there are some other items to choose from like pasta, salads, etc. Bars: There are 4 bars. The ones we tried were the Lobby bar, the bar next to the pool, the bar near the beach (George was usually the main person making drinks - very friendly), and the theater bar (which we didn't try). 75% of the drinks were mostly watered down and poor. The best drinks were at the Lobby bar, while the beer was refreshing at the beach bar. Activities on site: There are a lot of free activities to do:
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