I reserved a single king with a sitting area a month before the trip. When I checked in was told they were sold out and they had upgraded me, but unfortunately that was a lie as they gave me a double queen room. On top of that, the rRoom was outdated compared to the rooms my two coworkers were provided. The worst part, however, was that the toilet wouldn't flush. Seriously. The toilet was broken. So, I called the front desk only to have the phone ring almost 30 minutes with no answer. Finally went downstairs to find a woman at the front desk with the phone ringing from someone else. I asked her why she wasn't answering the phone, only to be told she was ”busy” and couldn't answer the phone? Um. Ok. I moved on and explained about the toilet and was told that 1) no one could assist that night, would have plumber come tomorrow and that 2) they were sold out and had no other room to move me to. Thankfully I was able to call my husband who is a plumber who walked me through how to manually flush the toilet as needed. So I told the front desk person to tell the plumber that the flapper is either too big for the toilet or it could be broken. I spent the evening manually flushing the toilet. On the second day I returned to the hotel and asked if the plumber had came and was told yes the toilet is working fine. When I aked specifically what was done I was told they shortened the chain. When I get to the room I try the toilet and it does the same thing and isn't working. When I went back downstairs I asked to see the manager and was told they work 9 to 4pm. Not helpful when I leave the hotel at 8am for work and return around 5:30. Meanwhile, I had a case of equipment that had been delivered to the hotel for my arrival, and now needed to ship it back. It had a prepaid label and just needed for UPS to pick it up. When I brought it to the front desk I was told that UPS doesn't come to the hotel (how was it delivered then???) and was handed directions to a UPS store because my phone was on 6% charge. I arrived at the location provided and guess what? no UPS store. Thanks to a nice local I was able to find a UPS store about a mile away and get back just in time to the hotel to leave for my evening event. Followed by one more night of manually flushing the toilet and not sleeping from the sound of running water. The morning I am checking out I FINALLY got to meet the Assistant Manager Tanner. He didn't even want to sit down at first to hear what happened, but finally did as I didn't want to stand and broadcast everything to the entire hotel. He tried to tell me that the front desk personnel said they tried to offer a different room, but then agreed that yes they were sold out. How does that work??? He then informed me that the hotel room I was in is now going to be blocked from their available list until it gets fixed. At least they finally did that! Then I told him about front desk telling me that UPS doesn't pick up at the hotel and he looked confused.
Provo's Hyatt really exceeded my expectations. I would 10/10 recommend this hotel to anyone visiting Provo. The gym was nice, the pool was nice, the room was exceptionally clean. The breakfast was phenom! Truly I can't overstate my experience here. Stay here!
ผผู้เข้าพักThank you for your accommodations as we stayed in a King Suite that was above our expectations for the great price! The breakfast was so yummy, with a wide variety for everyone! Thank you to your friendly staff for being so accommodating. We look forward to staying with you again, when we come to Pleasant Grove!
I am absolutely blown away by the hospitality at this Staybridge Suites. I travelled with a large work group from a Fortune 100 company to do some annual planning and this hotel was closest to our office. Thomas Gray, the group sales director, was absolutely fantastic to work with! He took care of our every need. He was so accommodating when our plans changed and he was very concise in his communication so we always knew what to expect. The hotel is conveniently located with lots of restaurants and grocery stores nearby, it is very clean, all of the staff are so friendly (seriously, every single one of them!), the rooms are great, the meeting spaces was fantastic as well. I travel frequently for work and I will say this hotel is hands down our top choice in the area. The amenities were outstanding - working laundry onsite, clean pool/hottub, grilling area / lounge that was well maintained, fun and engaging social hour with creative snacks, great hot and fresh breakfast, convenient and private meeting spaces and newer gym. I have stayed at 5 star hotels that didn't have all of this. I could go on more but they limit my characters! I HIGHLY, HIGHLY, HIGHLY, recommend. Book this now - you won't be disappointed!