Radisson Blu Hotel Durban Umhlanga

What an elegant hotel. Beautiful spacious rooms, the staff is attentive and friendly. There’s a lot of restaurants around the hotel to choose from, the ocean is within a walking distance. I’ll definitely stay here next time I’m in Durban!

As far as Radisson Blu hotels go, this location was a little underwhelming. Everything was a little older and on the cheaper side in terms of finishing. Perfectly ok for a very short stay.

very good sea view

Not as great I thought, smelly room at first, got moved and there was so much confusion and resulted in multiple times going downstairs.

酒店很新，很近就是沙灘，步行兩分鐘，嗯，沒有牙刷拖鞋防滑墊需要自備。

一切很OK

酒店自助餐飲有特色

Avoid this hotel. The service is appalling and the interior quality is functional but not 5*. On arrival, the desk clerk claimed that we'd been upgraded to an executive suite but when we saw the room it was standard, nothing executive at all, I've stayed at better Premier Inns. The hotel is a bit soulless which may suit a corporate stay, but not a special stay. In the morning the rainwater shower flooded, water flowed into the room and I had to use all the towels to form a dam. The wife left without showering for the first time. The nespresso coffee machine did not work and the cups were oversized. We complained and asked to see the manager but were told he was busy banking. Which seemed rather appropriate! The house manager discussed our complaint and promised that the general manager would call us the same day. Later we received an email from the general manager, Themba Mpofu. His email in verbatim below: "Thank you for staying with us at Radisson Blu Umhlanga and I hope you have enjoyed your stay. I believe that there are few things that we not to your satisfaction during your stay. Thank you in advance for highlighting these and looking forward to hear from you." I'd not describe this as good customer service or attention to guests. Not even having the decency to call us and discuss our complaint I find wholly unsatisfactory. I give this hotel a 1 star rating and in future will be booking into the Oyster Box.

Great Hotel. A overall exceptional experience, value and perfect location and room! Areas to improve for perfection: Check-in: told a porter would help with bags - none did. Bathroom: no facecloths. Small things. Hence no perfect score on service. Thanks overall.