This hotel has so much potential if it were more professionally managed. There was one staff member who was exceptional but the rest were hopeless. In particular, when we arrived, the new recruit at the door didn’t say bonjour, didn’t hold the heavy door, didn’t offer to help me with my suitcases. He couldn’t answer any of my questions with regard to the room or breakfast or anything else. Twice we saw him sitting on the dirty curb outside the hotel, like a street beggar. The hotel has beautiful bones… magnificent historic rooms but the entrance is astoundingly cold and impersonal. To get to the elevator you have to walk though what seems to be a back room with laundry bins. There is no bar fridge or coffee making facilities in the room. We couldn’t open the armoire door which remained locked the whole time. And we ran out of toilet paper on day 2. Lovely place, but they need a little more professionalism to gain my recommendation.
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