ผู้เข้าพัก
16 มิถุนายน 2024
Just had a 9 night stay at H10 and had a decent stay, when we got here the 1st room in la palma block was like a prison cell... battered! Asked to move and the reception staff were very helpful and 2nd room at front of hotel seemed like a refurb and was loads better so thought everything was going to go fine from there.... then comes the evening, we couldn't book the restaurant as the system was playing up the reception said so was told to rock up .... rocked up and matron on the desk read is the riot act about booking! 😅 told us the rules, children need to be accompanied, no running round etc basic etiquette that most parents would know! Sat down, you'd got kids walking round on there own getting food, kids running round tables bumping into the back of you, big queues for food stations after we've just been told by matron it's strictly forbidden!, as other reviews have stated the restaurant situation is something you wouldn't expect from a 4* ... organised chaos would be generous... big queue formed of people waiting to get into restaurant after we got in so seems an issue at times, breakfast was less chaotic around 9am but as others have stated the dinning room is dirty most times with tables not cleaned properly, the way some families leave their tables is unbelievable some don't have any respect like theyve had a food fight!, we found going for food around 8pm was quieter as the families with toddlers go early so they can go in the mini disco, The food most nights was good tho, one of the better hotel buffets we've had in the last few stays in lanzarote always a lot of choice each night, Pool area is clean and good for the kids, can get a sunbed easy enough as the lifeguards go round taking towels off if you put them on and then sod off to the room for 2 hours so you can comfortably go round the pool around 10.30 to 11 and still get some, big pool was freezing but the cloudy weather doesn't help! Smaller pool is heated which was better you'd think they'd have the splash pool heated as well, We never went down for the entertainment as the room isn't very big so got heaving so we avoided that as much as we could as the mini disco was chcoka never seen so many kids in me life 🤣, most shows are just a little production put on by annimation so we just went to the pool bar that had a musician on each night and was alot more chilled or we'd go out for a walk to some local bars beings we were half board you don't feel like you've gotta stay in the hotel like you would AI, €4.50 for watered down estrella beer in the hotel when you can get a decent pint from €2.50 out the hotel with some decent live music up around the main square. Plenty activities going on throughout the day mainly geared towards toddler age, We've had a good stay and it's a decent hotel just the manic restaurant and cramped entertainment venue would put us off coming back, if we did we'd swap evening meal for dinner time more often and go out on a night to avoid the evenin
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