Really really disappointed with this hotel.
It's a great location and the room came with a view but from 9pm until about 3am there was construction in the street outside conducted by the city.
There is no possible way that this level of work would have been done without notifying businesses in the area but the hotel provided no warning when booking or when checking in. This was not minor works, jackhammers and heavy equipment, I was completely unable to sleep. I called the reception and got no information or even basic courtesy.
In the end I had to go and get information from the city, I had make a noise complaint. The work stopped not long after, can't be sure if it was because of the complaint.
When I checked out the guy at the front desk didn't even ask how my stay was. Perhaps he knew it had been bad.
It takes nothing to acknowledge a bad situation but that seemed too much to ask. This seems like basic customer service.
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