Glarros OldTown

房間比較小

Very bad service. I booked and fully paid but they resell my room to other people. They also no refund to me. BIG SCAMMER...

Perfect location, rooms clean and spacious.

地理位置優越，附近美食眾多。

отличные завтраки, хорошее расположение. очень поздно накрывают завтрак - только с 8 утра, не очень удобно

酒店環境很好，房間乾淨整潔，在自由廣場附近，第比利斯大部分景點都可以步行前往，早餐也很豐富，值得推薦

房間乾淨衞生，走廊的塗鴉，格魯吉亞特色使人耳目一新

I booked ' Deluxe King Room' and the first night I realised that I was not sleeping on a single king size mattress as in the middle of the bed it was not flat. In the morning and for the benefit of the doubt, I removed matress cover & bedsheet and I found out that my matress was not single but two twin beds zipped together. Next morning I asked politely reception whether my booking was for deluxe king room and they confirmed that it was indeed. When I showed them a photo evidence with the twin beds the answer was ' Oh you felt it?'. When I asked whether they gave me a twin bed instead of king bed the answer was ' Oh the designer made it like this for convenience'. Obviously I did not buy what reception answered to me as an excuse and I was deeply disappointed. I felt mislead also because while I was walking in the corridor I glimpsed into the room next to mine - the door was open and cleaning lady was in. The room was much bigger than mine ( my deluxe room was 23 m2 but i doubt it) and I'm pretty sure that the bed was not two matresses zipped together. In a addition to my story I will agree with b) carpet is full of stains/dirty which is unacceptable for a new hotel c ) reception is not really welcoming for a 5 star hotel ( as advertised) d) There is no Smeg fridge as shown in the booking pictures. I was expecting much better treatment, provided I stayed in the hotel for 6 nights!!! 2 Stars for the positive attitude of breakfast room staff and for its convenient location. Next time in Tbilisi somewhere nicer and friendlier!

Good location. Helpful receptionists. Room seems good. Problem with toilette flush. Cellular charge sockets dont work on one side of the bed. It took 5 hours and a reminder to bring an additional pillow. NO HOT WATER - after the shower receptionist claimed that there is a 20 mnts pause for monthly check!