I recently stayed at AC Hotel, and while there were many positive aspects to highlight, one particular event significantly impacted my experience.
The hotel itself boasts comfortable rooms and excellent service. The staff was friendly and attentive, providing top-notch hospitality. The amenities, such as the pool and restaurant, were well-maintained and enjoyable.
However, my stay was notably disrupted by a scheduled fire alarm test that lasted for about 15 minutes. While I understand and appreciate the importance of safety measures, the duration and timing of the test were less than ideal. It occurred mid-morning, a time when many guests, myself included, were trying to relax or work in their rooms. The prolonged, loud alarm was jarring and made it impossible to concentrate or relax during that period.
I was disappointed that the hotel did not inform us about the test in advance. A simple notification at check-in or a note left in the rooms would have allowed guests to plan accordingly, perhaps scheduling outings around that time.
In summary, AC is a solid choice for its comfort and service, but the lack of communication regarding essential but potentially disruptive procedures like the fire alarm test was a significant oversight. I would recommend this hotel but advise potential guests to inquire about any scheduled maintenance or tests during their stay to avoid similar inconveniences.
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