Yukimurasaki

酒店是很難得的高山地區房間中帶私湯的酒店。温泉水很舒服。 雖然已是春天、但上山的路上依然積雪很厚、距離市區有點遠、建議自駕或者租車前往。 泡着温泉欣賞霧氣朦朧的山景。晚餐是飛驒牛和龍蝦餐

舒適體驗☺️

I have been thinking if I should write this review but I decided to do so in order to warn others of the experience we had received during our 2 nights stay. This was a very unpleasant experience. We travel very frequently and stayed in many hotels/accommodations around the world including Japan several times in our lives. We know what is basic customer service and we are not the demanding kind of guests. This place is very unlike the typical Japanese hospitality and culture. To be fair, the lady who checked us in on the first day was quite polite, but we felt somewhat strange when the lady who showed us our room spoke to us in a rather unfriendly way. I understand that English may not be their first language but when she was introducing us to the features of the room, she was expressionless and spoke like a unwilling robot. Next was the horror that made us very uncomfortable during our 2 nights stay. The room was very dirty and filthy! There were many spider webs in the corners of the room, windows glass and doors were dusty, had many stain/ and water marks, there was also used tissue in the toilet bowl and even the closet that stored our mattress and pillows had dust and debris. Though our room came with 2 onsens, they were filled with a lot of mold and other ‘stuff’ floating in them. The pillows was also very hard. There the bathroom floors and walls were more mold. Sorry we did not take much photos of what was mentioned as we felt disgusted enough. We did not mention this to the staff as we felt that they did not even have the decency to check on the basics before we checked in. The occupancy was only around 30%. The only saving grace of this place was the food. It was very well prepared and presented. The next day, we requested to have breakfast at 0730 but decided to go down earlier at 0720 as we woke up early and was feeling hungry. When we got to the first floor, I was the first to smile and said Good Morning to the guy grilling fish near the reception. Not a word of pleasantries and started shouting to us, ‘Breakfast not ready, go go go!!’ and gestured to chase us away from the area. We were so shocked and wondered what we have done. Never have we asked or requested for anything or said anything till this far since the first day of check in. Same for the other staff, we did not feel welcomed and was not treated with basic customer service. The only person who was friendly and had some basic manners and courtesy was the more matured lady who served us during breakfast. She was well mannered, polite anx friendly. This place felt a little creepy also. We will definitely not return and will not recommend this place at all to anyone. Definitely not worth the money and experience. Do not be fooled by their photos and website.

旅館としては凄く良かったのですが、とこどころに蜘蛛の巣があったのが残念です。入り口前左下、ホテルの外観の下の方に、蜘蛛の巣があったのと、部屋の浴槽よこ、窓の上の方に蜘蛛の巣がありました。ホテル側が気づかないのか、気になってないんだと思いました。

何の不満もなく、非常に満足な体験をしました。 温泉やロケーション、食事などいずれも良かったです。機会があればまたぜひ利用したいです。 宿に何を求めるか次第ではありますが、いい温泉に入って、静かに山や空を眺めることに趣を感じる人には勧めたいです。 一方で都会的なホテルの煌びやかさや、周辺施設の充実、賑やかさを期待する人には少し物足りないかもしれません。

蜘蛛の巣やホコリが至る所にあり　清掃が行き届いていないことを感じました。窓枠などのさんには小さな虫の死骸がびっしりとはびこり、この金額を出したのに、この設備では、不満を感じざるを得ません。誕生日の旅行でしたので、とても残念でした。

Chambre agréable dans l’ensemble. Nous avons beaucoup apprécié avoir un onsen privatif. La nourriture est bonne et abondante. Bon accueil et bon service. Par contre, les installations sont défraîchies (fuite d’eau du planfond du lobby, panneaux d’intimité sur le balcon à moitié arrachés, etc.) et pour le prix, nous nous attendions à ce que ce soit mieux entretenu.

Onsen in room, balcony and on roof. Food was beautifully prepared. I wish one of the staff spoke more English.

Classic Japanese onsen ryokan but choice of food could be more