Excellent service. They offer free rides between hotel and the nearest bus terminal. We got a slightly early check in and a free upgrade to the latest renovated family room. Food was clearly stated as vegan/vegetarian or not, very vegan-friendly. Spas in the bathroom were very clean. Toilet flushed down well(which was a problem I was concerned whenever I stayed in Taiwan). Beds for two were king-sized beds. Both the bedroom and the bathroom were very spacious. The down side about the spa area is that there is not much to do there. Although it was a 1.5 hour bus trip from Feng Yuan, I think it worthed a night there if you are looking for doing nothing.
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