Pleasantly surprised by the hotel, which is really 4 villas inter joined. Room was spacious and elegant. Large pool, 2 saunas and pools. Room to sit outside in garden. Food was good. Really excellent breakfast buffet and dinner buffet was surprisingly good, though little expensive. Dining room self lacks charm. Very zealous staff who clear everything swiftly. Hotel was quite empty so plenty of room. If full may feel crowded. Parking is a bit expensive but little other choice nearby. Center is 10-15 min walk away. Felt nice to be able to leave the busyness behind, retreating up the hill to the hotel. A treat to stay here, feeling like a fairytale park in the hills.
Very good.
I could check in even at 11 in the morning, instead at 2 pm.
The room was small, but perfect for solo traveller.
Plenty of the SPA facilities, friendly staff, speak multiple languages.
Nice breakfast ( except water melon, at some point, in the beginning it was empty, but not refilled during the service)
I really loved the tea room with the amazing choice of different teas.
I would definitely stay there again during my next visit to Karlovy Vary.
I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.
My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...
It's a Really great place to spend a weekend, or more. We have been there in a winter time, so I can just imagine how gorgeous it could be in a summer time. It was a birthday celebrations, so everything was really on a top level - starting from services, cousine, waiters, atmosphere etc. For sure I'll be back, Cihelny!
10 star for this hotel and customer service. I booked a 5x night stay in this hotel for my mum and her partner, for 70th birthday, and everything from start to bottom was absolutely perfect. Customer service as great as it can only get. Rooms stunning, restaurant, food, services, spa etc, not a bit that would need improving. Everything absolutely fabulous. I can only recommend to anyone who would like to visit Karlovy Vary. Thank you to all the staff in Corso hotel with all the help I needed during the booking, and my mum during her stay with you.
Our family holiday in Karlovy Vary was simply perfect, mainly thanks to this amazing hotel! Upon arrival, we were warmly welcomed by the staff, who were extremely accommodating and helpful during the entire stay. We felt truly welcomed and treated like royalty. The hotel offers not only beautiful rooms that are cozy, clean and spacious, but also perfect services. Our teenage daughters enjoyed the wellness and activities together. However, what appealed to us the most was the attitude of the staff. If you are looking for a place where you will feel pampered, in a safe and friendly environment, this hotel is the right choice. Karlovy Vary is beautiful in itself, but this hotel added a unique charm to our trip. We will definitely be happy to come back here! ❤️
ผผู้เข้าพักWie immer zuerst die Anreise: Anreise per Bahn ganz gut, man muss nur vom Bahnhof über die Brücke Richtung Zentrum gehen. Das Hotel kann man dabei schon von der nächsten großen Busstation sehen ( vom Kreisel aus rechts gesehen). Das Hotel an sich ist vom Design her interessant. Prozeduren wie Massagen und ähnliches sind, je nachdem was man bei der Buchung wählt, ganz nett. Der Saunabereich ist etwas zu klein geraten. Etwas zu klein geraten ist auch der Speisesaal, weniger vom Platz her, als von Platz an den Speisen. Fazit: Vom Ambiente her interessant, die Entspannungsprozeduren sind auch nicht schlecht, jedoch fallen immer wieder Kleinigkeiten auf, die alleine nicht so schlimm sind, jedoch in der Masse her etwas störend wirken. Zum Entspannen für eine Woche aber akzeptabel.